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Engagement and Change Management Program Manager

Job ID 8002 Location Miami Date posted 03/13/2024 Work Style Hybrid

Job Description

The Employee Engagement and Organizational Change Management (OCM) Program Manager will lead and implement change management and employee engagement initiatives to support the Global Sourcing & Supply Chain organization, with a particular focus on the teams supporting Princess, Holland America Line and Seabourn. This position will play a pivotal role in cultivating a positive work environment and fostering a culture of engagement and productivity within our teams. In this role, the candidate will be responsible for creating and executing staff programs to enhance employee development, communication, collaboration, engagement, and retention by implementing change management strategies for internal Sourcing & Supply Chain processes. In addition, will work closely with HR Business Partners to execute company-wide programs for the function. The position will also support Sourcing & Supply Chain leaders with the development, management, and execution of an OCM strategy and roadmap. 

Viable candidates must be able to build and manage collaborative relationships both internally and externally while driving innovation through service and excellence. Successful candidates will have a strong knowledge of and a proven track record in OCM leadership and employee engagement for strategic sourcing/supply chain, project management, organizational transformation, systems, policy/ processes, and analytics. The ideal candidate also needs to have:

  • Excellent project management skills
  • Ability to translate leadership objectives into goals and metrics
  • Ability to generate support for programs amongst stakeholders
  • Demonstrate subject matter expertise in change management best practices
  • Experience in developing and establishing change management programs; organizing and leading a diverse group of internal contributors and stakeholders to achieve objectives. 

This position reports directly to Director Global Sourcing Center of Excellence as a part of the Corporate Global Sourcing team and will also work very closely with the VP Sourcing & Supply Chain for PCL, HAL, SBN and POA. This position will preferably be in South Florida (hybrid); will consider remote candidates with the right qualifications.

Essential Functions:

Employee Engagement - Develop and execute a comprehensive employee engagement strategy aligned with organizational goals, focusing on enhancing workplace satisfaction, motivation, and retention.

  • Create and implement engagement plan, aligned with the Company Expected Behaviors, that includes clear goals, program expectations, and success metrics for the department.
  • Work closely with HR to link sourcing & supply chain initiatives to company-wide engagement programs
  • Plan, execute, and analyze employee surveys and other feedback mechanisms to assess engagement levels, gather insights, and identify areas for improvement.
  • Collect and analyze engagement data, prepare reports, and present actionable insights to drive decision-making and continuous improvement.
  • Support events and communications (town hall, get togethers, leadership meetings, etc.) aimed at increasing engagement. 
  • Collaborate across teams to ensure alignment and integration of engagement initiatives, and effectively communicate programs to all employees. Coach Department leaders on engagement behaviors to integrate OCM objectives and practices into daily efforts.

Change Management - Support change initiatives by integrating engagement strategies into change management plans to mitigate potential negative impacts on employee morale and engagement.

  • Develop and maintain a roadmap for key change management priorities across people, process, and technology. Lead/facilitate an understanding of the current company culture and jointly develop a change adoption plan.
  • Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training. 
  • Oversee execution in accordance with project plans, tools, and methods, and support resource planning and acquisition. 
  • Drive adoption and proficiency of changes within the organization in compliance with Change Management methodologies. Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
  • Establish mechanisms for gathering feedback and evaluating the effectiveness of change initiatives (KPIs & scorecards), utilizing data to iterate and improve strategies. Create reports to communicate program status and progress to targets.

Workforce Development

  • Assess employee talent skill set based on Sourcing and Supply Chain set of skills
  • Create hard and soft skills Training and Experiences curriculum for employees at different levels.
  • Collaborate with subject matter experts to develop training programs and materials that facilitate skill development and adoption of new processes or technologies.
  • Partner with HR to integrate company-wide resources available into curriculum

Communications support

  • Develop and implement robust communication plan to syndicate strategy with key stakeholders. 
  • Support department leadership with ad-hoc reports, presentations, and socialization efforts


  • Minimum Education:  Bachelor’s degree; Master’s degree a plus
  • Discipline/Major:  Master’s degree preferred. Undergraduate degree in Human Resources, Business Administration, Psychology, or a related field.
  • Required Certifications:  Relevant certifications are a plus
  • Required Years and Area of Professional Experience:  8+ years of experience in planning and implementing change management, talent management, and/or employee engagement
  • Critical Professional Related Technical/Computer Skills:  Proficient in MS all Office Applications: Excel, Word, and PowerPoint

Knowledge, Skills & Abilities:

  • Proven results in improving employee engagement. 
  • Ability to work in complex and ambiguous organizations
  • Experience in developing and implementing talent management programs
  • (Preferred) Basic knowledge of Sourcing / Procurement / Supply Chain processes and required skills
  • Demonstrated ability to influence others and interact with all levels of the organization – is able to interface independently and effectively with peers in other departments/ Brands
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills to anticipate and address challenges associated with change.
  • Well organized and can prioritize multiple requests simultaneously
  • Proven ability to lead and motivate cross-functional teams through change, fostering collaboration and alignment.
  • Aggressive “go getter”, driven, and can work with little supervision
  • Interest or experience in the travel and tourism industry

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel:  Less than 25% non-shipboard travel likely

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 

The range for this role’s salary rate is $84,800-$140,000.  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site preschool program and wellness center at our Miami 



About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world. Our portfolio of leading cruise brands includes Carnival Cruise Line, Holland America Line, Princess Cruises and Seabourn in North America; P&O Cruises, and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe; and P&O Cruises in Australia. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety andsustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability or any other classification protected by applicable local, state, federal and/or international law.

Benefits as a member of Carnival's Team:
  • A comprehensive benefit program which includes medical, dental and vision plans
  • Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid vacation and sick time
  • Cruise benefits
  • An on-site fully accredited preschool educational program located at our Doral campus
  • An on-site Wellness Center and Health clinic at our Doral campus
To view a copy of Carnival's FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser).


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