Sr. Agent Crew Travel Operations (CASI)

Job Description

Cruise Administration Services, Inc., a Carnival Cruise Line entity in the Philippines, is currently looking for a Supervisor, Travel Operations - Drydock. This role is open only to candidates based in Metro Manila or nearby provinces who can reliably commute to the office as required.

Job Summary:

This position will serve as the point of contact for any escalation, issues, and assist the team to ensure the day-to-day activities are performed. Ensure authorized travelers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), contractors and concierge have confirmed travel arrangements for air, hotel and ground arrangements.  Manually secure reservations when the automation tools are unable to handle the request. Strong knowledge handling last minute crew movement changes along with travel needs.                                                                        

Essential functions:

• Ensure reservations have been confirmed accurately, at the lowest possible cost, and obtain the required approvals when flights, hotel or car/transportation cost is above the established guidelines  
• Validate that all mandatory elements are in the reservation; correct discrepancies which may prevent travel information from being viewed online and/or via applicable systems. 
• Provide assistance with the booking tools and troubleshoot issues  
• Monitor department mailboxes and resolve or dispatch e-mails to the appropriate resources and ensure that all last minute movement changes along with travel logistics are 100% complete within zero to seven days of ships assignments
• Monitor assigned queues by reviewing and processing reservations; complete all required actions within the established timelines. Notify all stakeholders of airline schedule changes, forced overnights or inferior schedules
• Ensure all tickets and ticket exchanges are accurately processed using the correct form of payment based on contractual agreements and guidelines
• Assist with flight interruptions caused by weather, mechanical delays or other travel disruptions Provide complete re-accommodations when needed, minimizing the inconvenience to the traveler
• Oversee the effective and timely management of customer issues   

• Perform other job related functions as assigned and back-up other Travel Operations teams 

Qualifications:

• With minimum 2 years of experience as a travel agent or in an airline reservation center agent
• Experience with GDS, preferably Sabre, making international and domestic reservations, faring, ticketing and with geographical knowledge.  

• Detail-oriented with good analytical and organizational skills.

• Superior written and verbal communication skills to handle sensitive issues in professional and courteous manner. 
• Amenable in hybrid set-up and shifting schedule as required

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