Coordinator, Sales Administration (CASI)
Company Overview
As a new hire in Guest Services, your first year will revolve around providing exceptional assistance to our clients, resolving inquiries efficiently, and upholding a positive and empathetic demeanor. Your role demands active listening, effective communication, and the ability to navigate complex situations with patience and problem-solving skills. To succeed, you should bring a customer-centric attitude, adaptability, and a willingness to learn and grow. In return, you’ll gain valuable experience in handling diverse customer interactions, honing your communication skills, and contributing directly to enhancing customer satisfaction. Your dedication will not only contribute to individual success but will also play an integral part in strengthening our department and the organization as a whole by fostering customer loyalty and positive brand reputation.
- Full Time, Entry Level
- No travel required
- Positions starting at $17 hourly
Our Culture Essentials
What makes a successful Services team member at Carnival? Check out the top traits we’re looking for and see if you have what it takes to become our next star!
- Communicator
- Efficient
- Good Listener
- Helpful
- Proactive
- Problem-Solver
Responsibilities
Job Description
Cruise Administration Services, Inc., a Carnival Cruise Line entity in the Philippines, is currently looking for a Sales Administration Coordinator. Only candidates located in the Philippines to apply.
Job Summary:
The Coordinator, Sales Administration will support Carnval's travel agency sales channel across all global markets. The team member will support new travel agency set-ups and revisions to travel agency profiles in Carnival's systems according to all data and compliance requirements. Travel agency set-ups include validation of travel agency information, confirmation of business status, compliance review, and assigning commission to each travel agency partner. Role involves a combination of travel agent email communication, data collection, data review and data entry. Additional tasks can be assigned by department manager and AVP.
Essential functions:
Receive emails from travel advisors requesting agency set-up or changes. Ensure that application is complete and follow-up with travel agency (in writing or by phone) to collect any missing information. Receive phone calls from travel partners via the department pilot line. This will include actionable tasks for the coordinator or transfer the call to another department within Carnival.
- Validate travel agency data with relevant third-party websites and services to confirm business status and compliance. Services may vary based on international market location and could include taxpayer identification validation, business license/ seller of travel validation with IATA/ARC/CLIA/TRUE, visual compliance scan and other data checks and reviews as required by local market.
- Enter or revise agency information in Carnival's internal systems so that travel agencies are enabled to book new Carnival cruises. Data accuracy and attention to detail is critical.
- Set-up new travel agencies with an ID and Password in Carnival's travel advisor booking tool GoCCL.com.
- Performs other duties as assigned by department manager or AVP
Qualifications:
- With Bachelor's degree in Tourism education or related field
- 3+ years experience in customer service or related field (both phone and e-mail based customer service)
- Must be available to work in EST hours to support North America customer base
- With strong written communication skills. Experience following defined processes with precision and attention to detail.
- Comfortable multi-tasking and prioritizing work. Self-driven and motivated to succeed.
- Technical knowledge to troubleshoot, coordinate and leverage internal IT applications and databases and to maintain and create supporting data (policy/procedure) within Microsoft Word, PowerPoint, Excel and CRM.
#LI-PV1
#LI-Remote
Employee Benefits
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Hybrid Work Environment
Empowering work-life integration and flexible opportunities for your personal and career success
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Wellness Programs
Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym
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Cruise Benefits
An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway
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Parental Programs
Generous parental leave time and adoption assistance programs
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Retirement Plan
Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions
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Employee Stock Purchase
Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value
In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans
Culture
In our virtual contact center, we’re all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we’re committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.
I love working as a Coach simply because it's rewarding. I appreciate the opportunity to help build a strong team and provide unlimited support, which results in having empowered agents who confidently represent our fun brand and provide positive first call resolutions to our guests and travel partners. I also enjoy seeing the creative fun that encourages active engagement, living the Carnivals Core Values and including fun in what we do all while being in a virtual environment. In the end, the heartfelt satisfaction from our teams, guests, and travel partners is what continues to fuel my eagerness to provide my fair contributions to Carnival's success.
Gabrielle Resolutions Coach, K-Drama Super Fan