Coordinator, Sales Administration (CASI)

Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Sales Administration Coordinator role available. Only candidates located in the Philippines to apply.

Job Summary:

The Coordinator, Sales Administration will support Carnival's travel agency sales channel across all global markets.  The team member will support new travel agency set-ups and revisions to travel agency profiles in Carnival's systems according to all data and compliance requirements.  Travel agency set-ups include validation of travel agency information, confirmation of business status, compliance review, and assigning commission to each travel agency partner.  Role involves a combination of travel agent email communication, data collection, data review and data entry.  Work arrangement is based on business needs and initially will have 11pm – 8am Manila shift time frame.

Essential Functions:

• Receive emails from travel advisors requesting agency set-up or changes.  Ensure that application is complete and follow-up with travel agency (in writing or by phone) to collect any missing information.
• Validate travel agency data with relevant third-party websites and services to confirm business status and compliance.  Services may vary based on international market location and could include: 
  -Taxpayer identification validation
  -Business license/ Seller of Travel validation with IATA/ARC/CLIA/TRUE
  -Visual compliance scan
• Enter/Revise agency information in Carnival's internal systems so that travel agencies are enabled to book new Carnival cruises.  Data entry fields include Name/Address/Contact fields, travel agency commission rate, travel agency Carnival profile numbers [based on whether agency is a headquarter's office or an affiliate office].  Data accuracy and attention to detail is critical.
• Set-up new travel agencies with an ID and Password in Carnival's travel advisor booking tool GoCCL.com.
• Send confirmation email to each travel agency confirming completion of agency set-up/revisions + new GoCCL.com ID (if applicable).
• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive). 

• Performs other duties as assigned.

Qualifications:

• 3+ years experience in customer service or related field.  
• Experience in both phone and e-mail based customer service. 
• Must be available to work 11 am ET - 8 pm ET hours to support North America customer base and to follow all guidelines established by local Carnival office. 

• With background on Tourism education or related field. 

Essential experience required:

• Strong written communication skills.  
• Experience following defined processes with precision and attention to detail.  
• Comfortable multi-tasking and prioritizing work.  
• Self-driven and motivated to succeed.  
• Technical knowledge to troubleshoot, coordinate and leverage internal IT applications and databases and to maintain and create supporting data (policy/procedure) within Microsoft Word, PowerPoint, Excel and CRM.
  

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