Analyst, Chargeback and Collections (Philippines)

Job Description

Cruise Administration Services, Inc., a Carnival Cruise Line entity in the Philippines, is currently looking for a Analyst, Chargeback and Collections. Only candidates located in the Philippines to apply.

Job Summary:

This position involves overseeing and resolving credit card chargeback conflicts, including those involving PayPal and Bon Voyage, to guarantee prompt and precise reactions to all disputes. The role will require creating monthly spreadsheets for JNR (a collection agency) with necessary documentation and producing balance due letters for outstanding balances on board. Moreover, the position will involve generating biweekly statements for receivables related to reservations and onboard accounts.

The person will be responsible for handling Payment Gate payment exceptions and investigating email inquiries about Payment Gate and FunShipPay transactions. This position also plays a role in preparing monthly chargeback and collections reports, guaranteeing accuracy and fullness of data. Regular engagement with different teams, banks, credit card companies, and external debt collectors is necessary. Success in this role requires strong organizational abilities, keen attention to detail, and advanced computer system proficiency.

Essential functions:

• Responding to credit card chargeback and dispute situations, including those involving PayPal and Bon Voyage, will be your responsibility as a Senior Analyst Credit Card Payment Systems & Cash Applications. This involves supplying the required supporting evidence via banking websites to guarantee each case is resolved accurately and on time.

• Accountable for the preparation of monthly spreadsheet for JNR (collection agency), ensures that all required supporting documentation is accurately compiled and included to facilitate effective collection efforts.

• Overseeing & conducting thorough research ondaily PayPal inquiries, taking full accountability for transactions requiring further investigation to ensure proper handling and compliance.

• Responsible for generating biweekly balance due letters for onboard balances and biweekly receivable statements for reservations and onboard.

• The role is also accountable for processing the daily Payment gate payment exceptions, ensuring prompt and precise resolution of any issues.

• Conduct research and to email inquiries regarding PaymentGate and FunShip Pay payment transactions, providing reliable and well-informed resolutions.

• Provide assistance in the preparation of monthly chargeback and collection reporting, ensuring accuracy and timely delivery while adhering to established processes and guidelines.

Qualifications:

• A Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required 

• A minimum of 5 years of experience in Accounting field related to credit card processing, cash applications, or a related finance role, with a focus on chargebacks, disputes, and payment reconciliation

• Proven experience in handling credit card chargebacks, payment exceptions, and working with collection agencies or external debt collectors 

• Solid understanding of financial systems, accounting processes, and payment processing platforms such as PaymentGate, FunShipPay, PayPal, and Bon Voyage

• Atleast 3 years of experience in the operations, preferably in crew manning

• Proficiency in Microsoft Office (Excel, Word, Power point)

• Technical Experience in ERP Accounting System 

• Must be amenable to work in EST                                                                                                           

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