Personal Vacation Planner Agent
Company Overview
The FUN begins with Personal Vacation Planners! This outbound telephone sales position provides you with a database of guests with whom you will build relationships to drive sales. These warm leads consist of guests actively planning a cruise, past guests, and individuals that have expressed an interest in cruising with Carnival. This is a high-volume, fast-paced sales environment where quotas and metrics must be achieved. Enjoy a flexible schedule after the first year, unlimited earning potential, and a highly-engaging and supportive work environment. If you have a winning personality, a passion for sales, and are motivated by financial success, then we want you to join our team.
- Full Time
- No travel required, fully remote
- Average Salary $80 - $85k
Our Culture Essentials
What makes a successful PVP team member at Carnival? Check out the top traits we’re looking for and see if you have what it takes to become our next star!
- Entrepreneurial
- Goal Oriented
- Competitive
- Strong Communicator
- Ambitious
- Good Listener
Responsibilities
Job Description
We're looking for enthusiastic, customer-centric sales professionals like you to join our upcoming REMOTE Personal Vacation Planner (PVP) training class, starting on Monday, November 04, 2024.
As a remote PVP, you'll be the face of CCL, making outbound calls to potential customers, building strong relationships, and converting leads into unforgettable cruise experiences. You'll have the freedom to work independently, meet monthly targets, and create memorable moments for our guests. Don't miss your chance to be part of something extraordinary! Whether you're a seasoned sales expert or just starting out, our team is ready to welcome you aboard.
ESSENTIAL FUNCTIONS:
- Excellent attendance and punctuality are an essential function of the job.
- Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. Present cruise products and make travel recommendations.
- Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
- Maintain customer contact database of new and existing accounts to close sales.
- Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
- Perform other job-related functions as assigned.
- Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:.
- Currently hiring ONLY from Florida, Georgia, North Carolina and Texas
- Minimum High School Diploma or GED.
- Inside / outside field 1 year sales experience with proven sales success.
- Experience developing new business and new accounts with a customer service background.
- Proficient in Microsoft Office Suite.
- Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone.
- Superior prospecting, presentation and closing skills.
- Comfort working in an environment requiring achievement of monthly sales targets and goals.
- Effective time management, organization, and multi-tasking skills.
- Ability to maintain strong working knowledge of cruise products.
- Good problem-solving skills.
- Ability to work independently and maintain individual lead database.
- Excellent interpersonal skills.
OTHER:
- Shifts:
- The training class runs for four (4) consecutive weeks:
- Monday through Friday 09:00 AM - 06:00 PM (EST).
- Once you've graduated from the training, your schedule will be:
- Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
- Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
- The training class runs for four (4) consecutive weeks:
- Salary:
- The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is *$11/hour plus participation in the sales incentive program. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.
*Or your State or City minimum hourly wage if higher
- Carnival provides comprehensive and innovative benefits to meet your needs, including:
- Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
- Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid Time Off
- Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year.
- Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement
- Health Benefits:
ETHICS & COMPLIANCE:
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
About Us
In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.
CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
Employee Benefits
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Flexible Work Environment
Empowering work-life integration and flexible opportunities for your personal and career success
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Wellness Programs
Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym
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Cruise Benefits
An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway
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Parental Programs
Generous parental leave time and adoption assistance programs
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Retirement Plan
Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions
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Employee Stock Purchase
Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value
In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans
Culture
I love working as a Personal Vacation Planner. I get the incredible privilege of helping my guests plan their vacations and create memories they will cherish forever. Every day I get to be part of a supportive and engaging culture. There’s nothing like working towards a common goal, achieving success together, and having fun along the way.
Victoria Personal Vacation Planner, Dream Chaser