REMOTE | Personal Vacation Planner Agent

Job Description

We're looking for enthusiastic, customer-centric sales professionals like you to join our upcoming REMOTE Personal Vacation Planner (PVP) training class, starting on Monday, November 04, 2024.

As a remote PVP, you'll be the face of CCL, making outbound calls to potential customers, building strong relationships, and converting leads into unforgettable cruise experiences. You'll have the freedom to work independently, meet monthly targets, and create memorable moments for our guests.  Don't miss your chance to be part of something extraordinary! Whether you're a seasoned sales expert or just starting out, our team is ready to welcome you aboard.

ESSENTIAL FUNCTIONS:

• Excellent attendance and punctuality are an essential function of the job.
• Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain customer contact database of new and existing accounts to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Perform other job-related functions as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation. 

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:.

• Currently hiring ONLY from Florida, Georgia, North Carolina and Texas
• Minimum High School Diploma or GED.
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone.
• Superior prospecting, presentation and closing skills.
• Comfort working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organization, and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Good problem-solving skills.
• Ability to work independently and maintain individual lead database.
• Excellent interpersonal skills.

OTHER:

• Shifts:
  • The training class runs for four (4) consecutive weeks: 
    • Monday through Friday 09:00 AM - 06:00 PM (EST).
  • Once you've graduated from the training, your schedule will be:
    • Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). 
  • Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. 
• Salary:
  • The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is *$11/hour plus participation in the sales incentive program.  From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.

                           *Or your State or City minimum hourly wage if higher

• Carnival provides comprehensive and innovative benefits to meet your needs, including:
  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

About Us