REMOTE | Personal Holiday Planner Agent

Job Description

We are seeking REMOTE | Personal Holiday Planner Agent for a start date of Monday, October 07, 2024. Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.

Essential Functions:

• Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals. 
• Present cruise products and make travel recommendations. 
• Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings. 
• Continue the relationship building of past and current guests. Actively solicit new business. 
• Maintain customer database of new and existing accounts to close sales. 
• Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis. 

Qualifications, Knowledge, Skills & Abilities:

• ONLY considering residents from Florida, Georgia, North Carolina and Texas.
• Preferred sales experience.
• Cruise line or travel industry experience a plus. 
• Proficient in Microsoft Suite including Teams and Outlook. Ability to learn and adapt to new technology. 
• Excellent attendance and punctuality. 
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
• Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards, (i.e. Australia). 
• Excellent communications skills both written and verbal. 
• Ability to be persuasive, build rapport quickly and easily. 
• Ability to overcome objections. 

Other:

• Shift
  • TRAINING (4 weeks)
    • (EST) 11:00 AM - 08:00 PM on the 1st day ONLY and forward 
    • (EST) 01:00 PM - 10:00 PM, Monday through Friday for the duration of the training
  • After 4-week training (reg. shift)
    • (EST) 07:00 PM - 04:00 AM Sunday through Thursday / (AU GMT+10) 09:00 AM to 06:00 PM Monday through Friday
• Salary
  • The starting hourly pay rate for this role is $15/hour. 
• Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.
• Please upload an updated resume (PDF Version) to be considered for this role.
• FOR INTERNAL CANDIDATES: Candidate cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: 
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. 
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

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