Post Booking Sales Agent
Company Overview
At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!
Our Culture Essentials
Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.
- Speak Up
- Respect & Protect
- Empower
- Improve
- Listen & Learn
- Communicate
Responsibilities
We are seeking a Post Booking Sales Agent (PBS).
The main function of the PBS agent is to create incremental demand for premium products and assist Revenue Management in maximizing each sailing's revenue potential. Accountable for filling unsold inventory to booked guests, primarily on sailings within three to eight weeks of the actual sail date. Also, PBS agents work with other departments to balance inventory.
ESSENTIAL FUNCTIONS:
- Sell guests on the features and benefits of higher category staterooms on sailings identified by our internal team.
- Place a high number of outbound sales calls to booked guests.
- Assist Sailing Support by minimizing free upgrades and oversells.
- Assist Backup inbound reservation calls if needed.
QUALIFICATIONS, KNOWLEDGE, SKILLS, & ABILITIES:
- Must have a minimum of six (6) months of contact center or PVP experience.
- Proficient in Navigator, Launchpad, Avaya Workplace, and Azure.
- Contact Center experience with a proven sales track record.
- Excellent customer service skills and product knowledge are required.
- Professional, friendly, and enthusiastic disposition.
- Self-motivated, organized, and the ability to multitask.
- Excellent attendance and punctuality are essential functions of the job.
- Performs other duties as assigned.
- Compliance with all policies and standards.
OTHER:
- Shift Schedule:
- 10:00 AM – 07:00 PM (EST) with a 1-hour lunch.
- On rare occasions, must be willing to work weekends with advanced notice.
- 10:00 AM – 07:00 PM (EST) with a 1-hour lunch.
- Salary:
- This role's starting hourly pay rate is $11/per hour plus incentives.
- Important Information:
- Must have a minimum of six (6) months of contact center or PVP experience. Please do not apply if you don't qualify.
- All applicants must advise their Coach/Manager of their interest in applying for the role.
- Must not be on any disciplinary action plan.
- FOR "INTERNAL CONTACT CENTER" CANDIDATES ONLY: Please upload your updated resume (PDF Version) with the information below; without uploading a resume and completing the application, you cannot be considered.
- Interested parties must apply by Noon (EST) on Friday, January 10, 2025.
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and gourmet dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmelden.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Employee Benefits
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Hybrid Work Environment
Empowering work-life integration and flexible opportunities for your personal and career success
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Wellness Programs
Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym
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Cruise Benefits
An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway
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Parental Programs
Generous parental leave time and adoption assistance programs
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Retirement Plan
Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions
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Employee Stock Purchase
Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value
In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans
Culture
In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.
I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day.
Miguel Fleet Technical Document Center Manager Summit Seeker
Carnival is a great place to learn and grow.
Tyrone Lost Mail Clerk Chess Master
Carnival’s culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN!
Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru
Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field.
Conchita
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