Youth and Family Programming Manager

Job Description

The mission of the Youth & Family Programming Manager is to develop, own, and roll out programming standards for Carnival's Youth Programs, as well as several family experiences. This manager is also responsible for all project management components related to new and existing programming, such as ensuring accurate and timely communication to the shipboard team, establishing rollout timelines that are feasible, verifying execution is as designed, and creating feedback channels so improvements are captured and incorporated.  The Youth Programming Manager is also responsible for creating and managing training initiatives specific to youth operations. This position requires an abundance of creativity, knowledge of youth-related operations, project management skills, and a true passion for working with kids, teens and families.

Essential Functions:

• Create, develop, refine, and continuously enhance programming for Camp Ocean (Turtles, Penguins, Stingrays, Sharks, Families, and Night Owls), Circle “C” and Club O2 to keep offerings fresh and exciting for kids and teens; build plan and timeline to ensure new activations are successful, establish programming guidelines, determine cadence, supply lists, giveaways, branding, and logos, and where applicable, oversee negotiations, manage programming financials and project budgets
• Propose, create, manage, and roll out shipboard youth trainings on the topics of youth policies and procedures, best practices, youth-specific hospitality, special needs certification, youth staff and leadership career development, and other topics as required; request budget, compose content, roll out to shipboard team, solicit feedback, and continually enhance and iterate
• Serve as main point of contact for all new and existing youth and family programming by answering shipboard team’s questions timely and accurately; schedule monthly calls and ship sailings to maintain standards, conduct trainings and obtain and action feedback from staff and guests 
• Maintain and update activity banks with over 400+ activities and lesson plans; incorporate activity training guidelines, templates and supplemental materials, and background information so staff have the knowledge, direction, and tools to run engaging activities 
• Manage financials tied to programming and training, including but not limited to supplies, creative fees, consultants, and partnerships
• Partner with shoreside Youth Managers to create programming for any projects or partnerships they may be leading
• Research and attend seminars and events to stay updated about youth and teen interests, as well as programming specific to children with special needs
• Work closely with Youth Fleet Supervisors to manage promotions and development plans for leaders; ensure ship scheduling and promotions reflect performance 
• Analyze data and feedback across fleet, sharing feedback with broader youth team as appropriate, and develop and implement action plan to address common themes tied to operations

Qualifications:

• Bachelor's Degree in Business, Marketing, Education, Recreation & Leisure, Hospitality Management
• Master's Degree preferred
• 7+ years of relevant work experience
• Experience developing youth programming for schools, camps or extracurricular programs, and/or creating activities and events for large partnerships preferably with a focus on youth and families preferred

Knowledge, Skills and Abilities:

• Must be creative!
• Excellent written and verbal communication skills, in English, with all levels of staff and management
• Excellent interpersonal skills with a collaborative communications style. 
• A sense of urgency and the ability to meet deadlines. 
• Creative thinker and solutions oriented, a self-starter and high level of initiative. 
• Able to work independently.     
• Create polished presentation materials,
• prioritize and manage multiple projects at any one time,
• manage demanding timelines and implementation schedules
• possess strong communication skills and leadership experience

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: 25-50% ship-based travel

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida from Tuesday through Thursday.  Employees may work from home on Mondays and Fridays. Some positions may require additional in-office time each week and final schedule is determined by your leader.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site preschool program and wellness center at our Miami campus

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