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Technical Business Analyst

Job ID 8879 Location Miami Date posted 08/19/2024 Work Style Hybrid
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Company Overview

As the parent company overseeing our nine distinctive brands worldwide, Carnival Corporation plays a vital role in providing integral support and strategic direction to each brand across various departments. We strive to deliver unforgettable happiness to our guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean we sail, place we visit and life we touch. As a member of our team, you will help lead the way in innovative and sustainable cruising, delivering memorable vacations and building borderless connections.

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

  • Speak Up
  • Respect & Protect
  • Empower
  • Improve
  • Listen & Learn
  • Communicate

Responsibilities

Job ID 8879 Location Miami, FL Date posted 08/19/2024

Carnival Corporation is looking for a Technical Business Analyst (TBA) to join a multidisciplinary team of construction, IT infrastructure, port operations, and applications professionals in the planning, development, and execution of large-scale IT infrastructure projects. The TBA will be responsible for ensuring the timely and cost-efficient delivery of IT infrastructure that will support internet connectivity for nearly 10 million cruise passengers annually at our 6 existing ports and Celebration Key, our newest destination which is currently in development. The TBA maintains responsibility beyond delivery, providing ongoing support to 7 cruise ports throughout the Caribbean.

Essential Functions:

Support project delivery;

  • Solicit, document, and gain consensus on project requirements
  • Research and recommend solutions based on requirements
  • Develop infrastructure cost estimates 
  • Create Work Breakdown Structure and task-level project plan 
  • Coordinate resources to ensure project objectives are met, remaining within scope, schedule, and budget
  • Develop and execute project communications plan for all stakeholders; executive-level, working group
  • Document and monitor infrastructure project risks

Post-delivery operational support;

  • Review current support processes for opportunities to improve productivity, streamline workflows, and reduce cost
  • Lead IT standardization efforts for accounting, email, and inventory solutions deployed across the existing ports
  • Ensure IT lifecycle by creating, tracking, and reporting on IT maintenance schedule, including patching, updates, and end-of-life refresh schedules
  • Onboard/Offboard team members. Setup or decommission user accounts, order necessary hardware, work with new hire to verify required software is installed and test user accounts

Qualifications:

  • Minimum Education:  Bachelor’s Degree
  • Discipline/Major:  Computer science, information systems, finance or economics
  • Required Certifications:  Project Management Professional (PMP)
  • Required Years and Area of Professional Experience: At least 5 years of experience working in IT support or IT project management
  • Critical Professional Related Technical/Computer Skills: Strong analytical, problem-solving, and communication skills
  • Preferred Education:  Bachelor’s degree
  • Preferred Experience and Type:  IT support, project management, finance
  • Knowledge, Skills & Abilities:  Basic knowledge in networking principles, background in construction a plus. Must possess the persistence to keep initiatives on track, be highly organized, proficient with industry standard tools, work well under pressure, easily adapt to changing requirements, and be a world-class collaborator

Decision-Making:

Tactical:  Decisions focus on intermediate-term issues. The purpose of decisions made at this level are to help move CCL closer to reaching strategic goals. Outcomes are predictable. After a decision is made by Top Executive Leadership, the next phase is to take the needed steps to implement it.  Examples are: The amount of money required to implement, which advertising agency to promote a new service or to provide an incentive plan to employees to encourage increased revenue

Travel:  Less than 25% non-shipboard travel likely

Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site preschool program at our Miami campus

#LI-SH1

#LI-Hybrid

About Us

Carnival Corporation & plc is the world’s largest leisure travel company, our mission to deliver unforgettable happiness to our guests through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.


Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmelden.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Employee Benefits

  • Hybrid Work Environment

    Empowering work-life integration and flexible opportunities for your personal and career success

  • Wellness Programs

    Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym

  • Cruise Benefits

    An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway

  • Parental Programs

    Generous parental leave time and adoption assistance programs

  • Retirement Plan

    Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions

  • Employee Stock Purchase

    Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value

In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans

Culture

We celebrate our diverse team of over 160,000 team members representing 150 countries and are committed to providing a welcoming and inclusive environment where people from different backgrounds, experiences, and walks of life can succeed. We know our team members are at the heart of inspiring unforgettable happiness, so we strive to be the world’s number-one choice for hospitality, travel and leisure careers.

I think one of the great things about Carnival is that you have a leadership team that is down to earth and truly cares about its employees. Balancing their respect for the company’s workforce (ship and shore) with their steep industry and business operations knowledge, and you’ve got a team that can take the company to new heights.

Victoria Director of Global Financial Planning and Analysis Coffee Connoisseur

Carnival Corporation invests in its people. I started my career here nearly 20 years ago as a deck cadet. Carnival has supported my professional development and provided many career growth opportunities.

Andrew Vice President of Global Maritime Technology Systems History Buff

I love working at Carnival because its ethos perfectly aligns with my own. The company’s personable leadership, cultural integrity, and sustainability initiatives creates a vibrant environment where you constantly feel motivated and find opportunities to improve.

Kaleigh HESS and Sustainability Quality Assurance Manager Paddle Board Pro

I am valued as my whole self and not just as my title.

Sandra Executive Assistant Sand and Surf Enthusiast

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