Supervisor, Medical Staff Performance Improvement

Job Description

The Supervisor, Medical Staff Performance Improvement is responsible for overseeing the performance improvement and professional development of onboard medical staff, including doctors, nurses, and other healthcare professionals. This role involves the evaluation of performance measures and implements improvement initiatives to enhance   patient care. The Supervisor develops and implements performance improvement plans, facilitates feedback, and ensures corrective actions are completed to support professional growth.

The Supervisor supports professional development through identification of leadership development initiatives and learning opportunities to ensure a competent and thriving medical workforce. The Supervisor oversees promotion pathways by identifying strong performers with leadership potential and facilitating the promotion process. The Supervisor supports efforts to ensure that medical teams meet the organization's healthcare standards and contributes to the overall effectiveness of onboard medical services. The role collaborates within the department to achieve well-coordinated staffing solutions.

This role will interface with brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. This includes supporting the North American brands which is comprised of five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

Essential Functions:

• MEDICAL STAFF PERFORMANCE IMPROVEMENT
  • Supports the evaluation, optimization, and improvement of the performance of doctors, nurses, and other shipboard healthcare staff. 
  • Ensures medical staff consistently participate in the shipboard performance appraisal, and review processes, and encourages objective and actionable assessments.     
  • Coordinates with onboard leaders to assess staff performance against role responsibilities by evaluating clinical skills, adherence to protocols, patient interactions, teamwork, and overall effectiveness.
  • Supports the development of performance improvement plans and corrective actions. Reviews outcomes and provides suggestions for subsequent measures.
  • Works closely with onboard People (HR) partners to provide feedback to medical staff and monitor implementation of corrective actions. 
  • Supports conflict resolution with disruptive team dynamics. 
  • Collaborates with stakeholders to identify opportunities for workflow process improvements or individual training based on performance appraisals, patient safety events, and patient complaints. Identifies appropriate interventions and discusses with manager.
• MEDICAL STAFF PROFESSIONAL DEVELOPMENT
  • Supports medical staff professional development through the identification and implementation of customized learning opportunities to promote an efficient, productive, and engaged medical workforce.
  • Evaluates the onboarding and integration of new to sea staff into the shipboard medical environment. 
  • Identifies strong performers with leadership potential and communicates medical staff promotion pathways and opportunities.
  • Coordinates the promotion process, including collection and review of feedback assessments, staff engagement, and notifications to relevant departments regarding promotion.
  • Works closely with scheduling and on-board teams to supervise the process of medical staff promotion pathways and opportunities.
  • Facilitates the review of shipboard leaders that completed probation or acting periods in senior roles to determine eligibility for confirmation.
  • Supports development of senior leader orientation and competencies applicable to performance management.
  • Supports development and implementation of leadership learning and development programs.
  • Facilitates mentorship opportunities for experienced medical staff to provide guidance and support to new hires and newly promoted seniors.
  • Identifies individual learning needs based on performance reviews and supports subsequent learning and development opportunities.
  • Collaborates with other shoreside teams to develop and review onboarding material.
  • Identifies areas for improvement and collaborates with shoreside SMEs to provide ongoing learning opportunities in key performance areas.
  • Maintains staff performance information as reflected in appraisals, handover reports, and/or in comments from shipboard and shoreside colleagues.
• INTER-DEPARTMENTAL COLLABORATION AND AD HOC PROJECTS
  • Collaborates with scheduling team to ensure ships are staffed with medical staff that optimize team dynamics, skill mix and other brand-specific considerations, including unique itinerary and project considerations.
  • Collaborates with other teams to ensure well-coordinated staffing solutions. 
  • Presents options that meet the onboard teams’ needs, remaining sensitive to cost, morale, and other business priorities.
  • Supports recruitment through interviews and periodic reviews of hiring criteria against performance metrics.
  • Collaborates with the management team to coordinate and support ad hoc and non-recurring projects.
• QUALITY IMPROVEMENT
  • Actively participates in quality improvement initiatives (CQI) in response to quality and patient safety events.
  • Assists manager in revision and updates to policies applicable to medical staff performance, learning and development.

Qualifications: 

• RN, BSN, License required; bachelor’s degree in healthcare field highly preferred.
• Certifications/ education in healthcare leadership, management, or human resources may be advantageous. 
• Work experience in healthcare with similar scope and responsibilities, with at least 2 years of clinical experience is required. Advanced college degree or relevant work experience may be considered as substitute.  Clinical leadership experience preferred.

Knowledge, Skills and Abilities:

• Proficiency in Microsoft 365 Office applications, SharePoint, other web-based and Company applications and the use of power platforms.
• Strong leadership, communication, and organizational skills. Ability to multitask, learn new processes, and use critical thinking to identify areas for improvement and efficiency.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities.

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida from Tuesday through Thursday.  Employees may work from home on Mondays and Fridays. Some positions may require additional in-office time each week and final schedule is determined by your leader.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site preschool program and wellness center at our Miami campus

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