Supervisor, Health Information and Data

The Supervisor, Health Information and Data is a key operational and people‑leadership role within Health Services, responsible for ensuring the integrity, security, and appropriate use of health information across enterprise health systems. This position oversees day‑to‑day activities related to electronic health records (EHR), health data governance, and identity and access management (IAM), ensuring that patient, crew, and operational health data are accurate, reliable, and accessible only to authorized users in accordance with regulatory, privacy, and security requirements.

Reporting to the Manager, Health Information & Systems, the Supervisor leads a team of Health Information Management (HIM), data access, and patient access professionals. The role is accountable for establishing and enforcing role‑based access controls, monitoring data quality, supporting audits, and maintaining compliance with HIPAA, applicable state privacy laws, and GDPR where relevant. The Supervisor plays a critical role in safeguarding protected health information (PHI) while enabling efficient clinical, operational, and reporting workflows across shoreside and shipboard environments.

The supervisor also ensures robustness in the data pipelines, to ensure uninterrupted data flow from ingestion and collection through data transformation all the way through to data visualization. Also ensure that access to databases are based on appropriate role-based access and in compliance with applicable privacy and security regulations and policies. This can include data flow and integration of different systems (such as clinical devices) to and from EHR / EMR software.

This position serves as a central point of coordination between Health Services, Information Technology, Privacy, Compliance, Cybersecurity, and external vendors. The Supervisor supports system upgrades, access reviews, workflow optimization initiatives, and continuous improvement efforts aligned with enterprise health IT roadmaps. Through effective leadership, operational oversight, and cross‑functional collaboration, the role directly contributes to regulatory compliance, risk mitigation, and the delivery of safe, secure, and high‑quality health services across a global, multi‑brand organization.

Essential Functions:

Health Data Integrity & Records Management

• Oversee the accuracy, completeness, and integrity of electronic health records (EHR/EMR) and associated clinical and administrative data.

• Oversee the process of sharing medical records or documentation with necessary internal and external stakeholders (such as patients) is in compliance with privacy and security regulations.

• Ensure proper data entry standards, record retention, data lifecycle management, and documentation practices.

• Monitor data quality metrics and implement corrective actions to address data discrepancies, coding errors, or system issues.

• Ensure robustness and redundancy of data pipelines, from data collection and ingestions, data transformation through to data visualization using tools such as Microsoft Fabric. 

• Coordinate with clinical, operational, and IT stakeholders to resolve data integrity issues impacting reporting, care delivery, or compliance.                                    

Identity & Access Management (IAM) and Security

• Manage role‑based access controls (RBAC) for health systems, databases and dashboard, ensuring least‑privilege access to protected health information (PHI).

• Review, approve, and audit system access requests for employees, contractors, vendors, and shipboard medical staff.

• Conduct regular access audits, user recertifications, and segregation‑of‑duties reviews.

• Partner with IT Security and Privacy teams to investigate and remediate access violations or potential data breaches.                                                       

Regulatory Compliance & Privacy

• Ensure compliance with HIPAA, state privacy regulations, GDPR (as applicable), and internal corporate policies.

• Support internal and external audits related to health data access, privacy, and security controls.

• Maintain documentation, policies, and procedures related to data governance, access management, and health information handling.

• Provide guidance and training to staff on privacy, security, and regulatory requirements.         

Workflow Optimization & Stakeholder Support

• Analyze current workflows related to patient access, record management, and data governance to identify efficiency improvements.

• Collaborate with Health Informatics, IT, Clinical Operations, and vendors to enhance system functionality and user experience.

• Support system upgrades and release management, enhancements, and process changes impacting health data access or management.                                             

Reporting & Continuous Improvement

• Develop and monitor KPIs related to access compliance, audit findings, turnaround times, and data quality.

• Provide regular reporting to leadership on risks, trends, and operational performance.

• Participate in continuous improvement initiatives aligned with enterprise health IT roadmaps.

• Performs other duties as assigned

Qualifications:

• Bachelor’s degree in Health Information Management, Health Administration, Health Informatics, Information Systems, or a related field

• Minimum 5 years of experience in health information management, healthcare data governance, patient access, or healthcare IT operations. Master's degree preferred.

• Minimum 5 years of experience in health information management, healthcare data governance, patient access, or healthcare IT operations

• Minimum 2 years of supervisory or team‑lead experience

Knowledge, Skills, and Abilities:

• Hands‑on experience with EHR/EMR systems and health data access controls

• Demonstrated experience supporting regulatory compliance and audit activities

Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus

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