Sr. Technical Product Owner - GDS Travel App

Travel Applications is seeking a Senior Technical Product Owner (TPO) within Global Technology Services (GTS) to support all Sabre interfaces including Guest Air Systems, Crew, Corporate, and Back Office Accounting. This role involves driving product strategy, owning the roadmap, gathering requirements, designing new features, functional testing, and supporting deployment. The Technical Product Owner will work closely with travel operations and Travel Application developer teams to ensure the successful implementation and support of travel software applications. This role will support seven business units and 400+ Sabre users globally. The ideal candidate will have extensive knowledge of Sabre GDS products and business processes, strong analytical and design skills, and the ability to collaborate effectively with technical teams.

Essential Functions:

• Requirements Gathering: Meet with business leaders and users to gather requirements for the development of travel application enhancements, upgrades, new releases and rollout of travel automation systems. Build strong relationships with stakeholders and ensure alignment with business goals. Is responsible for managing and prioritizing with the business the travel application development intake process through design, development, testing and deployment.          

• Functional Application Design: Responsible for incorporating business and Sabre technical requirements to developer level user stories using Agile methodology and documenting into Jira stories and managing Sprints.

• Testing and Validation: Define testing criteria, prepare and compile test cases, analyze results, validate systems and complete user documentation. Will perform end to end testing prior to delivery of software releases. Works with the business users on testing and training activities and documentation.  

• Collaboration with Technical and Business Teams:  Works closely with Air travel operation teams and developer teams to develop new features based on the strategic vision and business roadmaps. This includes implementation and testing of new Sabre technologies and APIs on behalf of the Air travel and Air business teams. Serves as the conduit between developers and business groups.  Will assist other TPO's with training and coaching as needed.

• First-tier support: Contribute to the first-tier support of GDS support and administration. Research and respond to support tickets and coordinate with Sabre support and account teams as necessary. Serves as a back up to the Sabre Administration activities including: Managing 400+ Sabre users, Sabre Red 360 Installations, Sabre Profile Administration, Sabre API tracking and retirement updates and compliance to various IT Travel Teams.                                                              

• Performs other duties as assigned                                                                 

Qualifications:

• Bachelor's degree.

• 15+ Years Sabre GDS experience required.     

Knowledge, Skills, and Abilities:

• Sabre product and technical skills:  PNR, Air Shopping, Air Pricing, NDC, BFM, Ticketing, Schedule Changes, CSL, SR360 graphical and Sabre Web Service API's.                                                                     

• Extensive experience in the travel industry, should include expertise in leisure, corporate and online travel practices.

• Expert hands-on knowledge of all aspects of the travel reservation process. 

• Professional experiences as a Technical Product Manager/Business Analyst         

• Functional understanding of Sabre Web Service APIs.                                                                      

• Experience in creating and maintaining functional and technical documentation and standards in end-to-end product delivery.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: Less than 25% non-shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus

#LI-Hybrid

#CCL

#LI-SH1