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Sr. Performance Analytics Analyst

Job ID 7745 Location Miami Date posted 02/02/2024 Work Style Hybrid

Job Description

The Senior Analyst, Performance Analytics is a key contributor to the success of Carnival Cruise Line by providing a strong professional presence, technical expertise, and a business/operational focus for the Shipboard Operations Analytics department. Responsible for supporting the design, development, and implementation of analytics and reporting that assist the business in achieving strategic objectives and increasing productivity, which covers financial performance in Carnival's onboard revenue categories and overall guest satisfaction. Collaborates across business areas including Guest commerce, Guest operations, Decision Support, and shipboard teams to achieve desired results. The Senior Analyst role will assist with the preparation of data models, consolidation of monthly reports, which include outlining trends and opportunities, research related to industry trends, and report development. This individual will be responsible for executing the technical analysis, design, development, and implementation of data warehousing and reporting platform solutions for various teams, focusing on Tableau as the system of end-user data consumption.

Job Functions:

  • Conducts qualitative and quantitative analysis and prepares metrics on assigned business areas, querying and rationalizing data from Carnival databases and other sources. Assesses the financial or operational impact of all analysis and makes recommendations based on the results.
  • Dashboard creation enabled by high proficiency with visualization platforms (Power BI, SSRS, & Tableau) and the ability to extract insight to translate results that help drive actions & recommendations to senior leadership.
  • Develop appropriate tools and models to improve business management and decision-making and increase visibility to trends, identify business improvement opportunities, and underlying root causes.
  • Supports other members of the Shipboard Operations Analytics team and colleagues from other teams at Carnival to enable their success in creating dashboards, collecting data, and presenting.
  • Consolidates information into unified and cohesive presentation(s) that support strategies for business area assigned.

Required for all Jobs:

  • Performs other duties as assigned.
  • Complies with all policies and standards.


  • Education:  bachelor’s degree in business, Economics or Finance.  Master’s degree preferred.

Work Experience:

  • 4+ years of finance, revenue management or related analytical experience
  • Strong MS Office knowledge with a focus in Excel
  • Proficiency in analytical tools SAS Enterprise Guide and Tableau
  • Proficiency in querying and analyzing data through use of SQL & other programming and relational database skills
  • Proven experience in taking data and applying with context to different to business circumstances.
  • Experience working with various databases and dashboards.

Knowledge, Skills & Abilities:

  • Solid analytical, organizational, and time-management skills.
  • Excellent oral and written communication skills.
  • Ability to work through various types of analysis and work concurrently.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.  Requires regular movement throughout CCL facilities. 

Travel:  Less than 25% travel.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  May be requested to work a different shift.

The range for this role’s salary is $60,600-$90,000.  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site preschool program, wellness center, and health clinic at our Miami campus



About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 


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