Sr. Manager, Destinations Product & Experience

The Sr. Manager, Destinations Product & Experience will lead the strategic oversight and operational execution of tour allocations across Carnival owned and operated destinations. This role will be responsible for product development, optimizing brand allocations (inventory), tracking booking curves, optimizing and driving on-island sales, driving cross-brand coordination to maximize guest participation and operational efficiency, and shaping long-term strategies tailored to improving guest experience, revenue, NPS aligned with ship/ itinerary profiles. This role will also manage the cost/ margin of the on premise paid guest experiences.

The position will report directly to the Director, Destinations Operations Excellence and will have dotted-line influence over destination operations teams (local Shorex sales teams), with authority to guide allocation decisions and product alignment across all brands and marketing & sales strategies and execution for day-of / on-island sales. This role will also recommend new products/ experiences, test / pilot new marketing and sales strategies, train on island guest experience team on marketing/ sales/ services.

The ideal candidate will bring a sharp analytical lens, consumer insight, innovation, competitive perspective in the hospitability industry, ability to engage multiple stakeholders, and a forward-thinking approach to leveraging AI and data insights—while navigating the complex dynamics inherent to this space.

This is a high impact, high-visibility role that will require strong analytical acumen, marketing & sales, cross-functional collaboration, policy development, and a deep understanding of destination operations, guest experience alignment, cost management and revenue generation across brands. This role will also consolidate the paid guest experience P&L of our destinations, analyze take rates, recommend capacity growth and prepare business cases to secure investments (ROI).

Essential Functions:

• Allocation Strategy & Optimization – Lead the development and execution of dynamic tour allocation policies across brands, adjusting based on booking curves and sales velocity. Collaborate with brand teams to gather and analyze ongoing sales data and reallocate inventory in real time, ensuring optimal utilization and guest satisfaction. 

• Beyond allocation management, this role will define a differentiated strategy across ports, ensuring that product offerings reflect the unique character of each destination (driving a degree of differentiation across the destinations). This includes:

  • Developing a playbook for low-volume/small ship/short voyage vs. high-volume/big ship/long voyage strategies

  • Identifying gaps in product mix and proposing new experiences tailored to guest demographics and voyage type while keeping the ease of execution.

  • Partnering with product development to ensure innovation and differentiation across the portfolio

  • Partnering with brand Shorex teams to drive innovation and build business cases to support investment decisions.                                     

• Product Alignment & Cost Analysis – Standardize tour specifications across brands (e.g., duration, inclusions) and analyze cost structures to ensure harmonized pricing. Work closely with destination teams to maintain consistency and operational feasibility across offerings.

• Work with port teams on execution of Shorex offerings (especially for new products).

• On-Island Sales Oversight – Oversee on-island sales operations at owned destinations in partnership with local leads, identifying opportunities to improve conversion rates and guest engagement. Ensure alignment between on-island offerings and pre-booked Shorex products.

• Cross-Brand Alignment – Act as the primary liaison between Global Destinations and brand Shorex teams, managing sensitive negotiations and fostering trust. Use data-driven insights to influence decisions.

• Systems, AI & Analytics Integration – Explore and pilot AI-driven tools to support forecasting, allocation decisions, and trend analysis. Build dashboards that enable smarter, faster decision-making.

• Third-Party Tour Allocation Management – Extend allocation strategy to third-party operators, applying the same booking curve analysis and reallocation logic. Build relationships with external vendors to ensure transparency and operational flexibility.          

Qualifications:

• Bachelor's Degree in Business administration, Hospitality and Tourism management, Data analytics, Business intelligence, Economics, Finance.

• Master's Degree a plus

• 7-10 years of destinations operations and revenue management, cruise industry experience, analytics and strategic insights.

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft (PowerPoint, Excel, Power BI including email & office tools).

• Understanding of data analytics, with ability to make strong data modelling, and forecasting skills.

• Proven experience in managing projects and multiple stakeholders within a corporate environment.

• Ability to partner with various leadership levels and collaborate with remote employees.

• Experience with tour operations or cruise/hospitality sectors.

• Strong attention to detail and commitment to maintaining high guest experience standards.

• Strong communication, organizational and management skills to drive the vision across different groups.

Physical Demands: Requires regular movement throughout company facilities.

Travel: More than 50% non-shipboard travel likely

Work Conditions: Work may require employee to work inside and/or outside with exposure to changing climate and/or operate machinery.

This position is classified as “in-office.”As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus

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