Specialist, Shipboard Operations

The Shipboard Operations & HR Specialist collaborates with individuals throughout the organization, both shipboard and shoreside, ensuring team member information is accurately maintained in the Crew Personnel System (CPS.) The positions manages the Pay Position Change program and is also the lead individual responsible for approving and processing financial payouts to shipboard team members for various reimbursable items. Additional duties include overseeing and coordinating the employee hard copy/ digital filling system. The Shipboard Operations & HR Specialist provides decision making managerial and administrative functions related to absconded team members.

Essential Functions:

• Responsible for the administration as it relates to the shipboard team members with the use of the Crew Personnel System (CPS.) Liaise with Senior Leadership to update Pay Position Changes (PPCs) and position levels in CPS, following up on necessary approvals. Coordinates all aspects of repatriation flights for absconded team members in partnership with US Customs and Border Protection, (CBP). Partners with CBP in Absconding prevention initiatives and training material to bring awareness to our shipboard team and supporting agencies worldwide. Oversee the creation new hire team member profiles and schedule assignments for both CCL and its concession partners. Liaise with CPS logistics team on any future developments and testing platforms. Assist HR Service Managers (HRSM) and shipboard departments with corrections in CPS.

• Manages the entire crew filing system including the transition of current paper files to the electronic system. Responsible for researching and delivering crew files as per request, and replying to inquiries surrounding the contents and statuses of crew files, and overall maintenance, including timely archival and destruction of files, as per the published file retention schedule.

• Coordinate with all administrative functions related to shipboard HR new hires and return to work team members. Manages the upload of team member applications, onboarding, certification and training documents into the system. Coordinate/ partner with Travel Operations and assists with travel and required documents related to new hires.

• Manages the entire crew luggage repatriation program which includes ensuring that misdirected team member bags from airlines is appropriately accounted for, documented, and sent to the team member. Uses best judgement in selecting methods of delivering located bags to team members, both at home or onboard. Approves financial amounts for delivery and uses the CCL shipping account to process all outbound deliveries. Partners with various internal and external departments, including Shipboard HR to oversee the return of luggage and personal belonging of team members who have deceased, absorbed or failed to return onboard.

• Responsible for the financial reimbursement for team members whose personal items were damaged or missing onboard. This includes scrutinizing the supplied Shipboard security report, assessing the damaged items and evaluating their current value for appropriate payout. Manages the payout history and amounts for auditory purposes.

• Monitor assigned Outlook mailboxes, providing timely responses to inquiries, or liaising with internal departments for further assistance. Assist with any other general office related administration.

Knowledge, Skills & Abilities:

• Proficiency with Microsoft Office tools, with intermediate Excel skills.

• Excellent verbal and written communication skills. Self-motivated, with ability to work independently.

• Knowledge of department functions and applications preferred.

• In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Essential/Minimum Qualifications:

• Bachelor’s degree in Business Administration required.

Essential Experience Required:

• 3+ years or more of experience in shipboard operations/HR support

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  May be requested to work a different shift.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Must be able to life in excess of 50 pounds.

**This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

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