Skip to main content

Find Your Perfect Role. Start Your New Journey. Bring Your True Self.

Shipboard Workforce Planning Director

Job ID 7492 Location Miami Date posted 01/10/2024 Work Style Hybrid

Job Description

The Director of Shipboard Crew Scheduling sets the long-term shipboard manning strategy and oversees the performance of our crew scheduling team at Carnival Cruise Line. As a people leader, you will be responsible for establishing strategic goals and direction for the workforce scheduling team. Work with operations departments to determine core team and strategic scheduling approach. This role is responsible for ensuring full manning for the entire CCL fleet, while considering all operational aspects, compliance, and personal requirements. This position involves strategic planning, analysis, and coordination to optimize workforce efficiency and productivity.

Essential Functions:

  • Strategic Workforce Planning: • Achieves department goals by supporting operational manning objectives and requirements. • Places special emphasis compliance and safety. • Optimizes resources for efficiency while maintaining a safe operation. • Champions departmental and company objectives, especially as they relate to changes to processes and policies. • Defines opportunities to re-engineer business processes to streamline and simplify.
  • Forecasting and Demand Planning: • Establish and develop a forecasting model to provide long range forecasts of all crew member needs. • Define onboard career path and needs, hiring strategy, in association with departments. • Provide input into promotion process and assignments, especially for marine areas.
  • Continuous Improvement: • Conduct regular reviews of workforce planning processes. Identify opportunities for continuous improvement and develop strategy for continuous improvement on the workforce planning process. • Seek feedback from stakeholders and use it to refine strategies and methodologies for workforce planning. • Use the necessary tools to manage the forecasting, short-term and long-term scheduling • Stay abreast of industry best practices and technological advancements in workforce management tools. • Implement and leverage advanced workforce planning software to streamline processes and enhance accuracy.
  • Collaboration and Communication: • Collaborate with senior leadership to understand long-term business goals and translate them into actionable workforce plans. • Collaborate with department heads, managers, and other stakeholders to understand their workforce needs and challenges. • Communicate workforce plans and strategies to ensure alignment with organizational goals.
  • Regulatory Compliance: • Ensure full compliance to all relevant policies which require scheduling support, especially Almere attendance • Ensure compliance with labor laws, regulations, and industry standards related to workforce management. • Stay informed about changes in legislation that may impact workforce planning strategies.
  • Leadership: • Promotes a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular meaningful feedback. • Develops people through effective performance management and ongoing feedback.


  • Bachelor's Degree in Business or related field
  • 10+ years of any of the following relevant experience, airline operations, management, finance or strategic experience.
  • 5+ years of leadership experience, with at least 2 of those years direct people leadership.
  • Aviation operations experience preferred

Knowledge, Skills and Abilities:

  • Must be proactive, self-motivated, and work well under pressure
  • Demonstrated ability to anticipate needs of the staff and to maintain an upbeat, positive, and can-do attitude
  • Excellent verbal and written communication skills
  • The ability to prioritize and organize multiple tasks in a fast-paced environment
  • Demonstrated leadership cultivating and motivating teams of high performing individuals, including effectively leading through managers of managers
  • Strong computer and analytical skills
  • Takes an active role in promoting positive attitude toward culture, core values, compliance, and safety within the operations

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities.

Travel: 25 – 50% ship-based travel

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The range for this role’s base salary is $120,800 - $160,000.  Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits:
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage 
  • Financial Benefits:
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion. 
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
  • Other Benefits
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement 
    • On-site preschool program and wellness center at our Miami campus



About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 


Jobs for You

Please browse jobs.

Then you'll be able to see your recently viewed jobs here.

Please browse jobs and click the 'Save' button for the jobs you are interested in.

Then you will be able to see your saved jobs here.

View All Land-Based Jobs

Be The First To Know

Get the latest job openings right in your inbox.

Customize your alertsSelect a job category from the list of options. Finally, click "Add" to create your job alert.

  • Marine and Technical, Miami, Florida, United StatesRemove

By uploading your resume you are not submitting an application for employment.

By submitting your information, you acknowledge that you have read our privacy policy (opens in new window) and consent to receive email communication from CARNIVAL CRUISE LINE.