Regional Nurse, Health Operations Center

The HOC Regional Nurse provides 24/7/365 medical support to ships in the Corporation through the globally interconnected regional Health Operations Centers (HOC). They provide operational, logistical and coordination support to the ship’s doctors for significant medical events, medevacs, and illnesses and outbreaks of public health concern. They triage, respond and escalate events of concern or complexity to the regional doctor and track and report events in a timely manner to the HOC doctor, Medical Director and Fleet Operations Center as appropriate.

They assist in developing and updating HOC specific HESS policies, procedures and protocols for medical responses for shipboard incidents, regional medevacs, telemedicine services and Company properties. 

They are responsible for the medical scheduling to cover the 24/7/365 support for shipboard emergency response (ERO) for the four North America brands.

They maintain and update guidance on third party providers that support the network for global fleet medical operations including medevac capabilities, coast guard assets and locations, air ambulance providers, telemedicine support networks, and national and port health authorities. 

They conduct ship and shoreside facility operational visits and participate in shipboard initiatives including quality assurance compliance audits and case reviews to support clinical governance activities. 

They support pre and post cruise guest needs in coordination with guest services, family assistance and communication teams as necessary.

Essential Functions:

• GLOBAL HEALTH OPERATIONS CENTERS (HOCs)
  • Supports a team of health professionals located in the US, UK, Germany and Australia to provide 24/7/365 medical support to all ships in the Corporation through the interconnected regional Health Operations Centers (HOC).
  • Provides operational, logistical and coordination support to the ship’s doctors for significant medical events, medevacs, and illnesses and outbreaks of public health concern.
  • Maintain current knowledge of Global-HESS and the medical evacuation options including preferred providers for regional specific itineraries.
  • Triage and escalate events of concern or complexity to the regional doctor and/or Medical Director
  • Track and report events in a timely manner to the HOC doctor, Medical Director and Fleet Operations Center as appropriate.
  • Communicates, coordinates and collaborates with the global Fleet Operations Centers, shipboard and shoreside stakeholders and third parties, to provide timely situational updates and develop proactive plans to facilitate the efficient and effective management of events.
  • Supports with the investigation of significant events as directed. 
  • Updates the global database of shoreside medical providers including hospitals, coast guard assets and locations, rescue centers and air ambulance providers to support the global care and disembarkation of guests and crew.
• SHIPBOARD EMERGENCY RESPONSE
  • Supports the 24/7/365 HOC medical cover for the shipboard ERO.
  • Participates in Operating Line Emergency response exercises (EROC) and events.
  • Assists with the training of HOC members on ERO systems and processes for each brand.
• GUEST SUPPORT
  • Triages requests and responds to guests medical support prior to their cruise with any special medical needs and requests.
  • Supports disembarked guests in coordination with guest services, family assistance and communication teams, as necessary.
• POLICY, PROCEDURES AND COMPLIANCE
  • Maintains working knowledge of GHESS and proposes updates as needed to HOC specific policies, procedures and protocols.
  • Maintains, updates and communicates regional specific guidance to stakeholders.
  • Conducts ship operational visits and communicates findings to relevant stakeholders.
  • Conducts ship compliance audits to support the clinical governance activities and requirements.
  • Conducts patient case reviews as directed.
  • Conducts shoreside hospital and clinic site visits and updates databases with current information.
  • Maintains accurate records of HOC activities including call logs.
• MEDICAL OPERATIONAL PLANNING
  • Maintains partnerships with third party providers that support the network for global fleet medical operations including medevac capabilities, air ambulance providers, telemedicine support networks, national and port health authorities etc.
  • Assists with local medical responses for Company port properties and facilities and for newbuilds, drydocks and refits.
  • Identifies ships with higher risk itineraries and recommends staffing, supplies and equipment changes as necessary.
  • Reviews ship itineraries and identifies ships with special requirements such as itinerary or geographic travel risks, specialty cruise needs and fitness to sail requests.

Qualifications:

• Active RN or BSN License
• 5 years’ experience in a healthcare setting as a nurse
• Strong organizational and communication skills

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time.

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site preschool program and wellness center at our Miami campus

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