Manager, Internal Communications

If you like to be in the middle of the action, join our small, collaborative team to handle both internal and external communications for Carnival Corporation globally. In this role you’ll help strategize, plan and produce everything from internal messages and employee Town Halls to manager talking points and issues briefs to website stories and social content to executive speeches, presentations and much more. You’ll also be a key driver of our AI journey — helping identify where AI can meaningfully improve the Carnival Corporate communications workflow, refining those use cases, and then partnering with brand communications teams to scale successful tools and systems enterprise-wide. Your work will span global channels and audiences as you partner with internal and external comms, brand teams, senior corporate leaders and colleagues in investor relations, government affairs, legal, sustainability. Together, you’ll share the company’s purpose, mission, and priorities, protecting our reputation and license to operate while educating and engaging key stakeholders. We’re looking for someone who writes beautifully, edits with care, obsesses over details, calmly manages shifting priorities, uses excellent judgment and works well with others. The ideal candidate is proactive, organized, adaptable, self‑directed and comfortable keeping projects moving forward to deliver results on-time and on-budget with minimal oversight.

Essential Functions:

• Corporate Communications Strategy & Campaign Management: Help set the direction for global corporate communications and ensure it lands consistently across every audience. Partner across teams to deliver integrated programs that resonate with employees, leaders, media, shareholders, legislators and communities. Use AI as part of your everyday toolkit—whether you’re analyzing sentiment, shaping messages or speeding up content creation. Expect to lead strategic campaigns, strengthen how our communications channels operate and proactively manage issues—while using technology to scale good ideas, remove busywork and stay ahead of issues that affect the business.

• Corporate Materials Production & Management: Create, manage and maintain internal and external communications materials, partnering with team members, subject matter experts, external third parties and senior executives to produce fact sheets, infographics, templates, and issues‑response resources. Use AI tools throughout the process to boost quality, speed, and consistency while making complex topics easier to communicate.

• Program & Department-Specific Content Production & Distribution: Run the operational side of financial news release distribution—from wire‑service coordination to ensuring compliant, on‑time public availability on our corporate website. Partner with Investor Relations/Finance to produce routine content in support of financial disclosure requirements, using AI throughout to simplify and speed up the work.

• Collaboration/Production: Partner with all eight cruise line brand comms teams and connected departments to make their jobs easier—building internal and external materials they can pick up, adapt, and use without reinventing the wheel. Work with our cruise lines and departments across the organization to turn multi‑brand moments into simple, ready‑to‑go corporate stories. Use AI to streamline research, drafting, and versioning so everything stays accurate, consistent, and easy for brands to customize.

• Comms Transformation & AI Enablement: Lead the charge in identifying where AI can make corporate communications smarter and lighter—starting with exploring real use cases, testing tools, and building custom agents that take recurring work off the team’s plate. Once the strongest solutions emerge, scale them across brand comms teams by championing adoption, supporting upskilling, and helping everyone use the tools confidently. Stay closely connected to our brand marketing partners to understand which AI tools and use cases they’re deploying so we can adapt them for comms. Ensure everything we produce is optimized for AI search and LLM discovery so our corporate voice rises above the noise. Maintain alignment with enterprise policies by documenting clear guardrails and best practices and call out emerging risks or gaps early.

Knowledge, Skills & Abilities:

• Scope: Proven ability to develop and deliver communications strategies that stretch across multiple operating units, geographies and stakeholder groups. Aptitude to understand both the macro forces shaping Carnival Corporation and the cruise industry and the day‑to‑day realities of individual workgroups—and turn that insight into communications that inform, educate, engage and motivate employees and stakeholders to align with business goals. Experience working with dispersed workforces spanning a range of roles, cultures, languages, education levels and skillsets to produce communications content that resonates, making complex priorities feel clear, relatable, and engaging, leveraging AI tools where possible. Strong writing skills is a must.

• Problem solving: An always‑improving mindset and the judgement to spot what’s working well, know when and how to optimize it and think proactively about what we can do better, faster or more efficiently. Superior resourcefulness and ability to work independently to act on opportunities for improvement and to use AI tools and insights to surface possibilities we might miss and strengthen how we connect employees and stakeholders to our business goals in ways that inspire action and support.

• Impact: Experience creating, guiding and executing communications strategies that are grounded in the needs of the business and built to drive measurable impact with employees and stakeholders. Skilled in collaborating with teams across operating units and geographies to create programs that help employees and stakeholders understand priorities, stay engaged and act in ways that support company goals. Familiarity with using AI tools to assess performance and refine messages so they connect across operating units, audiences and geographies.

• Leadership: Ability to own and lead communications initiatives that require bringing multiple stakeholders together— from executives and subject‑matter experts to brand communicators and marketing leaders to functional specialists and outside partners. Experience creating alignment across matrixed groups, influencing without authority and keeping everyone moving forward with clarity and purpose to ensure projects run smoothly, budgets are met and measurement is meaningful. Background in using AI to streamline collaboration and strengthen measurement and in helping teams to adopt AI into their workflows to boost efficiency and impact.

Qualifications:

• Preferred Education: Bachelor’s or Master’s Degree

• Critical Professional Related Technical/Computer Skills: Microsoft Suite, especially Word, PowerPoint, Excel, Teams, SharePoint & Copilot; demonstrated AI tool proficiency; familiarity with web application interfaces, Canva or other design software/tools; familiarity with using StaffBase a plus 

• Other Preferred Skills: News writing, flexible modern communication and business writing, scriptwriting, and knowledge of AP Style; experience supporting digital, AI, or process transformation initiatives

• 8+ years of professional experience in corporate communications, public relations, or a related discipline, preferably in a large publicly traded B2B, B2C and/or leading global brand, showing an arc of steady professional progress with decreasing supervision.

• Preferred Experience: Content production experience; executive comms experience; script & speechwriting experience; Sharepoint, intranet & social media production/management experience; AI communications tools experience; program leadership and management experience; agency management experience; budget management experience.                                                                             

Travel: Less than 25% non-shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

#Corp

#LI-HybridRemote

#LI-LS1