Manager, Consumer AI

The Manager, Consumer AI Solutions is responsible for designing, developing, and implementing AI-powered solutions that support customer experiences, marketing effectiveness, ecommerce growth, and operational efficiency. This role serves as the hands-on technical leader within the Consumer AI team, partnering with business, product, data, and technology stakeholders to transform AI opportunities into scalable solutions.

The Manager will lead the technical design, prototyping, development, testing, and optimization of AI-powered products, copilots, agents, automations, and intelligent workflows. This role combines AI solution architecture, software development, prompt engineering, and business partnership to accelerate AI adoption and deliver measurable business value. The position reports to the Director, Consumer AI and plays a critical role in establishing and scaling the organization's consumer AI capabilities. The role is also responsible for overseeing and developing Consumer AI analytical resources, ensuring alignment between solution delivery, performance measurement, and business outcomes.

Essential Functions:

AI Solution Development and Delivery

• Design, develop, prototype, and deploy AI-powered applications, copilots, agents, and intelligent workflows

• Translate business requirements into technical AI solutions and implementation plans

• Develop prompts, agent instructions, workflows, APIs, and integrations that support consumer and employee experiences

• Build proof-of-concept solutions and rapidly test emerging AI use cases

• Partner with Technology teams to operationalize and scale successful AI solutions

Product Execution and Innovation

• Support the execution of the Consumer AI roadmap through hands-on solution development

• Evaluate AI use cases across customer engagement, marketing, personalization, ecommerce, and operational workflows

• Research emerging AI technologies, platforms, and industry best practices

• Recommend solution approaches, tools, and platforms to optimize business outcomes

• Contribute technical expertise throughout the AI product lifecycle

AI Architecture, Engineering, and Integration

• Design scalable AI solution architectures aligned with enterprise technology standards

• Develop and maintain integrations between AI solutions and enterprise systems

• Support implementation of retrieval-augmented generation (RAG), knowledge grounding, vector search, and agent-based architectures

• Collaborate with enterprise architects, engineers, and vendors on solution design and deployment

• Ensure solutions are secure, maintainable, and scalable

Stakeholder Partnership and Technical Enablement

• Collaborate with Product, Marketing, Ecommerce, Guest Experience, Technology, Data, and Digital teams

• Provide technical consultation on AI implementation approaches

• Support user adoption and successful implementation of AI-powered solutions

• Facilitate working sessions, demonstrations, and technical reviews

Performance Optimization and Governance Support

• Monitor solution performance, quality, adoption, and business outcomes

• Establish testing, evaluation, and validation frameworks for AI solutions

• Continuously optimize prompts, workflows, and user experiences

• Support responsible AI practices, governance standards, privacy requirements, and security controls

• Document technical solutions and operational procedures

Knowledge, Skills & Abilities:

• Scope:This role serves as the primary hands-on technical AI resource within the Consumer AI organization. The Manager is responsible for converting AI strategies and business opportunities into functional solutions that can be deployed, scaled, and measured. Success is measured through technical execution, solution adoption, business impact, scalability, and delivery of AI-enabled capabilities.

• Problem-solving: Ability to solve complex technical and business challenges involving AI applications, prompt engineering, system integrations, automation, data access, and user experience design. Demonstrated capability to operate in ambiguity, evaluate emerging technologies, and rapidly translate concepts into working solutions.

• Impact: Directly influences the speed, quality, and effectiveness of AI deployments across the organization. Decisions and recommendations affect AI solution architecture, user adoption, business outcomes, technology investments, and the organization's ability to scale AI capabilities.

• Leadership: Provides technical and people leadership across Consumer AI initiatives through expertise, collaboration, and influence. Responsible for the day-to-day management, coaching, development, and performance of Consumer AI analytical resources. Works closely with business and technology stakeholders to align requirements, prioritize opportunities, and deliver successful AI solutions. Serves as a subject matter expert on AI development practices and emerging technologies while fostering a culture of innovation, continuous learning, and accountability.

Essential/Minimum qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, Software Development, or related field

• Experience designing, developing, or implementing AI-powered applications and solutions

• Experience working with Generative AI technologies and large language models

• Demonstrated ability to translate business requirements into technical solutions

• Experience collaborating with cross-functional business and technology teams

Essential experience required:

• 5+ years of experience in software development, solution engineering, technical product delivery, automation, or related technical roles

• 2+ years of experience working with Generative AI, Large Language Models (LLMs), AI agents, copilots, or machine learning solutions

• Experience with prompt engineering, AI workflows, and AI solution implementation

• Experience developing prototypes and production solutions using APIs, integrations, and automation platforms

• Experience with Microsoft Copilot Studio, Azure OpenAI, Power Platform, or comparable AI technologies preferred

• Experience with Python, REST APIs, workflow automation, and cloud-based solutions preferred

• Understanding of retrieval augmented generation (RAG), vector search, agent architectures, and AI evaluation methodologies preferred

• Experience delivering customer-facing digital capabilities in complex enterprise environments

• Understanding of AI governance, responsible AI practices, privacy requirements, and security considerations

• Proven ability to transform concepts and business needs into scalable technical solutions that drive measurable value

Travel: Less than 25% with shipboard travel likely

Work Conditions:Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands. Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

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