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Learning Systems Manager

Job ID 8138 Location Miami Date posted 04/09/2024
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Company Overview

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

  • Speak Up
  • Respect & Protect
  • Empower
  • Improve
  • Listen & Learn
  • Communicate

Responsibilities

Job ID 8138 Location Miami, FL Date posted 04/09/2024

Job Description


The Manager, Learning Systems, is responsible for the planning, implementation, and administration of learning management systems and other technology platforms designed to support employee development and training programs across ship and shore audiences. This role ensures that the organization's learning systems are efficient, effective, and aligned with its overall learning and development strategy. They will manage a learning systems team to ensure the learning environment supports training outcomes within the training governance framework and creates positive learner experiences, meets compliance needs and provides for high quality learner support.

Essential Functions:

  • LMS Administration:  Oversee the day-to-day operation and maintenance of Learning Management Systems (LMS) across ship and shore. Ensure systems are user-friendly, functional, and up to date with relevant content and features. Perform routine LMS business process audits and checks, and compile performance metrics. Facilitate meetings and ensure ongoing communication with HR leaders regarding the LMS environment and integrated products/processes. Use data to make recommendations for improvements and optimizations. Actively participate in training and quality audits and provide system reports as needed. Generate and monitor system reports to measure the optimum utilization of the LMS.
  • Content Management:  Collaborate with the instructional designers and subject matter experts to develop, organize, and[AL(1]  deploy training content into the LMS. Ensure the quality, relevance, and accessibility of training materials[AL(2] . Test the functionality, rules, and accessibility of training materials before course deployment. Follow due governance processes, including ticketing and maintain accurate records of system setups and registration rules. Work with COE to[AL(3]  understand training requirements and align systems to support those needs. Monitor and report on the progress and effectiveness of training programs as needed. Maintain training modules in various HRIS, or other systems (e.g. CPS), as needed.
  • Learner Support & Training:  Troubleshoot technical issues and provide support to users as needed. Provide training and support to users, including learning support helpdesk, employees, and instructors, to maximize the utilization of the LMS. Ensure efficiency and efficacy of the learning support desk by developing SLAs, monitoring and constantly reviewing processes and issues for improvements. Partner with IT, application teams and other stakeholders to troubleshoot technical issues promptly and effectively.
  • System Integration:  Collaborate with IT and [AL(4] other application teams on system integrations with other systems, as needed, to ensure seamless delivery, data accuracy, collection, and synchronization. Ensure that analytical teams have access to and receive correct data feeds. Ensure systems are efficient, mitigate risk and review systems for compliance. Lead and advise on implementation/conversion projects, follow proper change management and testing practices.
  • System Compliance & Security:  Continually monitor for system risk and mitigate accordingly. [AL(5] Advise and escalate identified risks appropriately. Develop and maintain procedures for data security and backups, including routine system audits.
  • Vendor Management:  Manage relationships with vendors, including effective communication on system needs, issues and troubleshooting. Organize and maintain a system of issue recording, requirements/ enhancements, facilitate vendor escalations and third-party accountability as needed. Manage contracts, agreements and track payments to vendors and third-party contractors, per guidelines. Lead system requirement gathering/enhancement reviews with vendors to ensure systems are optimized.
  • Team Management:  Manage a team of learning system professionals, providing guidance, mentorship, supervision, and support. Manage the capability and development of team members and encourage their professional growth.

Qualifications:

  • Education:  Bachelor’s degree minimum; Master’s degree a plus
  • Discipline/Major:  Bachelor's degree in a relevant field, such as instructional design, education, or information technology. Master's degree is a plus.
  • Required Certifications:  Certifications in Project Management, Learning Systems, Analytics is advantageous.
  • Required Years and Area of Professional Experience:  At least 8 years’ experience in managing learning management systems and other training technologies in large organizations (5000+ users) of which at least 5 years were spent directly managing a team. System implementation experience required.
  • Critical Professional Related Technical/Computer Skills: LMS Expertise: In-depth knowledge of the organization's LMS, including its features, functionality, and best practices for customization and administration-Learning Pedagogy: Understanding of e-learning principles, instructional design, and adult learning theory to create effective online courses and content. Course Development: Proficiency in developing online courses and content, including multimedia elements, quizzes, and assessments, using the LMS tools. Content Management: Ability to organize and manage a library of e-learning materials, ensuring easy access and version control. User Support: Providing technical support to learners and instructors who use the LMS, resolving issues and answering questions promptly. Reporting and Analytics: Utilizing the LMS's reporting, and analytics features to track learner progress, assess course effectiveness, and make data-driven decisions. MS Integration: Integrating the LMS with other software and tools, such as HR systems, to streamline data flow and reporting. Compliance and Security: Ensuring that the LMS complies with relevant regulations and industry standards and maintaining data security and privacy. Project Management: Managing LMS implementation and updates, including coordinating with vendors, IT, and other stakeholders. User Training: Providing training to users, instructors, and administrators on how to use the LMS effectively. Content Authoring Tools: Proficiency in e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar software for creating interactive content. Quality Assurance: Conducting quality checks on courses and content to ensure they meet educational objectives and function correctly. Technical Troubleshooting: Diagnosing and resolving technical issues related to the LMS, such as system errors or connectivity problems. Vendor Management: effectively managing vendor relationships and contracts. Data Analysis: Analyzing LMS data to make recommendations for improvements and enhancements, as well as to assess the impact of training programs on performance. Change Management: Facilitating the adoption of new features or changes in the LMS, ensuring a smooth transition for users.
  • Preferred Education:  A bachelor's degree in a relevant field such as Information Technology, Computer Science, Education, Instructional Design, or a related discipline is often preferred. Master’s degree or specialized certifications are advantageous e.g., SCRUM, Agile, Microsoft, etc.
  • Preferred Experience & Type:  Experience with a variety of learning management systems and leadership role in system implementation, optimization, integration, and decision-making. Familiarity with Microsoft Azure, SaaS based MS Enterprise applications, Oracle HRIS is advantageous.
  • Knowledge, Skills & Abilities:  Continuous Learning: Keeping up to date with e-learning trends, emerging technologies, and best practices in the field.
  • Strategic Planning: Aligning the LMS strategy with the organization's overall goals and objectives. Communication Skills: Effective communication with learners, instructors, and other stakeholders to gather feedback and address concerns.
  • Learning Needs Assessment: Identifying the organization's learning needs and translating them into course content and development plans.

Decision-Making:

  • Operational:  Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Examples are: Handling employee conflicts, purchasing materials needed for operations.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.  Requires regular movement throughout CCL facilities. 

Travel:  None or very little travel likely.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The range for this role’s salary $75,900-$120,000.  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site preschool program, wellness center, and health clinic at our Miami campus

#LI-LS1

#LI-Hybrid


About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 



Employee Benefits

  • Hybrid Work Environment

    Empowering work-life integration and flexible opportunities for your personal and career success

  • Wellness Programs

    Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym

  • Cruise Benefits

    An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway

  • Parental Programs

    Generous parental leave time and adoption assistance programs

  • Retirement Plan

    Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions

  • Employee Stock Purchase

    Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value

In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans

Culture

In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.

I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day.

Miguel Fleet Technical Document Center Manager Summit Seeker

Carnival is a great place to learn and grow.

Tyrone Lost Mail Clerk Chess Master

Carnival’s culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN!

Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru

Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field.

Conchita Senior Revenue Business Analyst
Culinary Explorer
Restaurant Explorer

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