Learning and Development Manager, Global Destinations (Cozumel, Mexico)

The Manager, Learning & Development role is functionally responsible to the L&D COE and oversees all training (inclusive of technical, on-boarding, compliance, safety, security, soft skills, and leadership development) for on-site staff using designated training curriculum, collaborating across teams and delivery and assessment of training. He/She manage learning initiatives on-site, evaluate training program effectiveness, and integrate learning and development into employee development plans; This includes facilitating training programs, administering e-learning environments, and supporting leadership development. He/She also manage the Onboarding Program for new hires, optimize learning resources, and effectively manage change. Additionally, He/She support academic development and community training related efforts as directed. The Destination L&D role ensures compliance with quality standards and regulatory requirements, maintaining thorough training records and reporting. He/She upholds health and safety standards, and lead training audits, reporting, and promptly addressing any issues. Additionally, He/She oversee cost efficiency in L&D operations. This position will have responsibility at Puerta Maya, Mahogany Bay, and Amber Cove, but will be part of the broader Carnival Corporation Global Ports and Destinations Development (GPDD). GPDD is responsible for the development and operations of seven Carnival‑owned destinations in the Caribbean: Grand Turk (Turks and Caicos), Mahogany Bay (Roatán, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), Celebration Key (Freeport, Bahamas) and Princess Cays (Eleuthera, The Bahamas). These destinations welcome more than 6 million visitors annually, with that number expected to grow, and they feature world‑class amenities such as pristine beaches, pools, swim‑up bars, water activities, food and beverage, retail, and cultural exhibits.

While this role supports three of our global destinations: Puerta Maya (Cozumel), Mahogany Bay (Roatan) and Amber Cove (Dominican Republic), the position sits onsite in Cozumel. Travel to all 3 destinations is required. The ability to travel to these destinations as well as Miami, Carnival headquarters is required.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Effectively facilitate prescribed learning programs, including planning, coordinating, administering, and evaluating. Coordinate, liaise and support all approved training requests from other departments and/or visiting trainers. Administer and maintain the e-learning environment. Support and facilitate supervisory, career and leadership development programs. Develop relevant and engaging training content as required. Assesses the effectiveness of training programs using prescribed metrics and feedback mechanisms; Identify areas for improvement. Liaise with and supervise both internal and external vendors and sessions to delivery training where applicable.
• Manage the Onboarding Program for new hires, per the prescribed curriculum, and as directed by the COE. This includes facilitating modules, liaising and coordination with HR and department heads, communication, monitoring and diligent program administration. They will monitor and enable a high level of engagement and participation throughout the program.
• Create effective development plans in partnership with the HR Manager and department heads; Support and track development plans for high potential team members as directed. Optimize the use of available learning resources for employee development. Manage change effectively for all learning programs and initiatives. Support campus fairs, internship programs or academic development efforts as directed by COE.
• Management of site compliance and safety training based on designated curricula. Observe and ensure compliance with company quality standards for programs, training facilities and administration. Diligently monitor and maintain compliance of all regulatory, corporate, and other required programs; This includes but is not limited to running reports, communicating, and scheduling classes as necessary. Ensure thorough record keeping and produce accurate and timely reports. Actively support and comply with all necessary standards of health and safety, security and environmental (HESS) requirements. Prepare for and lead any training related audit; Promptly report and correct deficiencies cited during inspection rounds. Diligently control, monitor, and manage the cost efficiency of L&D operations onsite. Report progress and follow through on training activities as directed by the COE.
• Independently leads a range of learning initiatives, overseeing their seamless execution, and ensuring measurable impact. Uses project management skills to plan, drive, communicate and implement L&D initiatives. Manages change of programs and initiatives effectively; Communicates effectively using appropriate tools, modes, and channels.
• Actively participate in drills, seminars, and training programs, as required, support employee engagement programs and welfare activities. Collaborate with the HR Manager to support any employee services to team members; Support new hire on-boarding operations. Collaborate with HR Manager to support applicable train-the-trainer programs.
• Performs other relevant duties as assigned by the HR Manager and/or COE.

SKILLS SPECIFICS:

• Proficiency in using Learning Management Systems (LMS), intermediate use of e-learning tools; Proficiency in Office 365 for Business with SharePoint is required.  
• Expertise in adult learning theory and skills in instructor led group training required.
• Experience in overseeing various projects and stakeholders within an on-site managerial capacity; Collaboration with leadership at different levels and engagement with on-site employees; Oversight of learning & development within medium to large-scale hotel operations. 
• Proficiency in researching and analyzing complex requirements, demonstrating business acumen, and a comprehensive understanding of trend analysis, root cause identification, and needs analysis.            
• Expert facilitation skills.
• Simultaneously oversee multiple projects with minimal supervision; Lead and facilitate training programs; Demonstrate strong organizational skills with effective time management; Exhibit interpersonal skills and communicate effectively both in writing and verbally; Possess a self-starting attitude with a commitment to continuous learning; Showcase expertise in training and development methodologies.            

EDUCATION:

• Bachelor’s degree in Hospitality and Tourism, Business, Social Sciences, or any other related faculty required. Post-graduate degree (Master’s degree or above) in Education, Business, Hospitality, Management, HR, or Organizational Behavior / Sciences preferred.
• Minimum of 5 years’ experience in Training & Development, with solid cross functional collaboration, stakeholder management, expert training facilitation, management training and team management experience required. Relevant industry experience is preferred.
• Relevant certifications and specialization in Learning & Development and/ or HR (Human Resources) required.

LANGUAGE REQUIREMENTS: 

• Advanced Bilingual English/Spanish competency required

PHYSICIAL REQUIREMENTS:

• Must physically fit.
• Must be able to lift up to 15 pounds at times.
• All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency.

OTHER REQUIREMENTS:

• In addition to other responsibilities, this role requires unwavering commitment and active promotion of an ethical and compliant culture. More specifically, it demands integrity, honesty, and the respectful treatment of others. It also requires a proactive approach, encouraging individuals to voice concerns or report misconduct when observed.
• Prolonged periods sitting at a desk and working on a computer.

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