Learning & Development Coordinator

The incumbent will be a highly organized and detail-oriented Learning & Development (L&D) Coordinator to support the administrative and operational needs of our L&D team. This role will be responsible for coordinating training programs for both shipboard and shoreside employees, managing vendor relationships and invoicing, assisting with applicant tracking and onboarding of new L&D talent, and serving as a key point of contact for stakeholders. The L&D Coordinator will also respond to learning support emails, manage communications, and contribute to various L&D projects as needed.

Job Functions:

Training Coordination

• Organize logistics for training events, including venue bookings, travel arrangements, and coordination with vessels and shoreside facilities.
• Schedule and support travelling trainers or team members attending shoreside training.
• Manage hotel, meal, and travel arrangements for trainers and participants, as needed.

Administrative Support

• Provide administrative support to the L&D team, including procurement and delivery of training materials.
• Manage orders for projects such as new ship builds, and program supplies.
• Oversee the shoreside Learning Resource Center (LRC), including training room bookings, setup, and supplies.

Vendor Management

• Maintain relationships with training vendors and assist with contractual agreements and vendor setup with accounting.
• Process invoices, place orders, and ensure the timely delivery of vendor services and payments.

New L&D staff onboarding

• Support the hiring process for shipboard L&D staff by assisting with applicant tracking, screening, documentation, and candidate communication in collaboration with Fleet Managers and talent partners/recruiters.
• Assist with scheduling of shipboard L&D staff in partnership with Fleet Managers and schedulers.
• Support the onboarding of new shoreside L&D staff to ensure a smooth transition.

Communication

• Professionally communicate with shipboard and shoreside stakeholders, ensuring clarity and responsiveness.
• Manage the L&D support inboxes, responding to queries and providing accurate information.
• Keep L&D calendars updated and ensure process changes and updates are effectively communicated.
• Manage broadcasts and announcements on corporate social channels

Knowledgebase and learning systems 

• Maintain and update the shipboard learning library resources to ensure accessibility and accuracy.
• Manage updates to the L&D knowledgebase with relevant content and process changes.
• Serve as backup support for LMS (GLADIS & LMS365), providing Level 1 assistance as needed.

Qualifications:

• Associates degree/Bachelor’s degree in Human Resources, Business Administration, Education, or a related field preferred
• 2+ years of experience in learning & development, HR, or administrative support.
• Proficiency in Office 365 for Business, including the use of Teams and Sharepoint Online required
• This position requires frequent physical movement of packages/training supplies within the office facility for delivery to our fleet of ships
• Experience with training coordination, scheduling, and event planning preferred.

Knowledge, Skills & Abilities:

• Strong Organizational Skills: Ability to manage multiple tasks, deadlines, and training logistics efficiently.
• Excellent Communication: Strong written and verbal communication skills to interact effectively with internal and external stakeholders.
• Attention to Detail: High level of accuracy in managing training records, invoices, and reports.
• Problem-Solving Ability: Proactive approach to identifying and resolving issues related to training coordination and stakeholder support.
• Interpersonal Skills: Ability to build relationships and collaborate with cross-functional teams, vendors, and leadership.
• Customer Service Orientation: Ability to respond professionally and promptly to learning support emails and inquiries.
• Adaptability & Flexibility: Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Tech-Savvy: Ability to quickly learn and adapt to new systems, software, and tools used in L&D.
• Understanding of Learning & Development Best Practices: Familiarity with adult learning principles, training logistics, and instructional design concepts is a plus.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  This person requires frequent physical movement of packages/training supplies within the office facility.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site preschool program and wellness center at our Miami campus 

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