Lead Solutions Analyst, Supply Chain

The Lead Solutions Analyst, Supply Chain at Carnival Corporation Global Supply Chain team is responsible for the efficient operation of Supply Chain applications for Princess Cruises, Seabourn Cruise Line, and Holland America Line (most notably Crunchtime). 

This role involves training, maintaining product descriptions, user setups, warehouse locations, and ensuring the smooth functioning of Supply Chain application. Coordination with IT teams, resolve system issues, implement updates, and provide training to end users when necessary. The Lead Solutions Analyst, Supply Chain will work closely with The Global Supply Chain Solutions team, IT, Finance, North America Supply Chain teams to ensure System support & maintenance, Database management and administration, Integrations development and support, Inventory maintenance and support, Reporting, compliance & risk management. The ideal candidate will have Strong analytical and process improvement skills, proven history of designing, implementing, supporting software solutions at a Global corporation, basic familiarity with writing simple SQL queries in Oracle as well as SQL Server databases, demonstrated Project management skills or previous experience with Agile development, proficiency with Microsoft Excel, Sharepoint, Project, PowerPoint, proven ability to interface independently and effectively with peers in other departments/ Brands, excellent written and verbal communication skills.

Essential Functions:

• Solution Ownership, System Leadership & Inventory Governance:  Serve as Lead Solutions Analyst and primary SME for Supply Chain applications (notably Crunchtime), providing strategic support and direction across brands.Lead coordination with application vendors, prioritizing issues, escalating risks, and tracking deliverables to ensure platform stability and roadmap alignment. Own and oversee testing and implementation of new releases, upgrades, and enhancements to ensure seamless operations across shipboard and shoreside environments. Direct and coordinate upgrade/maintenance activities with cross-functional business, IT, and vessel teams. Lead communication and issue governance, ensuring timely resolution of system incidents and defects. Drive continuous improvement initiatives, designing, testing, and implementing process enhancements aligned with compliance and business priorities. Provide oversight of inventory control processes for company-owned materials across all warehouses. Set schedules and govern the posting of inventory transactions to ensure accuracy, timeliness, and financial integrity.

• Master Data Leadership & System Integration Oversight:  Lead administration and governance of application master data across multiple cruise lines, ensuring accuracy, consistency, and integrity. Oversee and validate product master data, user access, and warehouse location structure to maintain operational readiness and control. Conduct recurring analysis to ensure cross-system data alignment and proactively remediate data quality issues. Monitor and lead resolution of interface exceptions between the Supply Chain application and Oracle financial systems. Serve as primary liaison between Supply Chain, IT, GFIT, and finance stakeholders to ensure interface reliability, troubleshoot issues, and validate system fixes and enhancements.

• Enablement, Knowledge Leadership & Continuous Improvement:  Mentor and coach team members on system processes, best practices, and project deliverables. Provide training and functional enablement to system users across fleet and shoreside teams. Lead or support special projects and cross-functional initiatives as assigned. Champion innovation and optimization, proposing technology enhancements and workflow improvements that drive efficiency and user adoption.

Qualifications:

• Bachelor’s degree in information technology, computer science, or related field. Supply chain nice to have. Technical certifications a plus.

• Minimum 5 years’ experience as solutions analyst, Data analyst, business analyst, or equivalent level with proven track record of driving results in application support, master data management, strategic planning. Prior data maintenance and supply chain management knowledge preferred. Familiarity with Cruise industry and SOX compliance and risk management practice a plus. Proficiency with CrunchTime is a preferred.

Knowledge, Skills, and Abilities:

• Scope:  Position will report to the Director Global Sourcing Solutions and is responsible for the efficient operation of the Supply Chain application for Princess Cruises, Seabourn Cruise Line, and Holland America Line. Involves training, maintaining product descriptions, user setups, warehouse locations, and ensuring the smooth functioning of Supply Chain application. Coordination with IT teams, Financial systems team, shiboard and shoreside users across all 3 fleets as well as interaction with sister brands.

• Problem solving: Determining which versions of applications to deploy or upgrade, including patches and fixes.  Developing strategies for data backup, business continuity, optimized application performance.  Deciding on integration strategies with other applications and systems. Ensuring applications comply with industry regulations, data protection laws, and privacy standards.  Setting up monitoring tools and configuring alerts to proactively monitor application. Adjusting application configurations to optimize performance based on monitoring data and user feedback.  Conducting regular audits and checks to ensure applications comply with internal policies, industry standards, and regulatory requirements.  Making decisions regarding the creation, modification, or deletion of user accounts. Implementing and managing automation scripts or tools.  Monitoring and managing service level agreements for application.  Responding to and resolving day-to-day incidents and service requests related to application issues. 

• Impact:  North America Supply Chain and Global Supply Chain   

• Leadership:  Minimum 5 years’ experience as solutions analyst, Data analyst, business analyst, or equivalent level with proven growth to lead role. Demonstrated ability to manage projects and application support independently and provide guidance to junior staff members. No direct reports.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: Less than 25% non-shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

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