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Entertainment Experience Travel Coordinator

Job ID 7681 Location Miami Date posted 02/03/2024 Work Style Hybrid

Job Description

The Travel Coordinator position will focus on managing complex and time-sensitive travel logistics for the Guest Entertainment and Casting & Booking departments. With a meticulous and adaptable approach, the coordinator plays a crucial role in ensuring the smooth movement of over 400+ guest entertainers and 3500+ Shipboard Entertainment Team Members. Responsibilities include sourcing, organizing, booking, and tracking travel requests, handling various travel-related activities, and ensuring proper documentation. The role involves collaboration with other coordinators and supervisors, supporting the larger team, and managing administrative duties.

Essential Functions:

  • Primarily working with Guest Entertainment team to arrange flights, hotels, research travel options, all other travel-related activities and transfers for 400+ guest entertainers across the fleet which involves 150+ movements a week while also ensuring fleet itineraries match guest entertainment booking system while tracking all expenses. 
  • Assist Casting and Booking teams to arrange flights, hotels, research travel options, and all other travel-related activities and transfers for 3500+ shipboard entertainment team members across the fleet and our land-based studio which involves 500+ movements a week, while tracking all expenses. 
  • Work directly with new hires and returning team members to review and process all onboarding paperwork (applications, medicals, background checks, visas etc.) to ensure successful completion of required tasks.
  • Partner with Carnival Studios to resolve travel interruptions (evening/weekends). Liaise/communicate with Team Members, Carnival Studio Managers, and Crew Travel to coordinate/rebook travel to rectify disruptions for incoming/outgoing TM’s
  • Update fleet contract schedule, enter gig assignments in booking tool (Airtable), and input individual movement in Crew Personnel System (CPS).
  • Provide coverage for Casting & Booking and Guest Entertainment Coordinators while they are out of the office.
  • Coordinate and communicate with team members, ships, agents, and other departments via email and phone with time-sensitive information such as ad hoc visa requests, same-day flight changes, last-minute cancellations, etc.


  • Associate’s Degree - Entertainment, Talent Recruiting, Travel and Tourism, Hospitality, Required
  • 2+ years - In an administrative support capacity, preferably in the entertainment, cruise, (travel) or HR industry, Required
  • 2+ years - Cruise Line, Theme Park, Talent or Travel Agency experience, Preferred

Knowledge, Skills, and Abilities:

  • Microsoft Office, Outlook, Word, Excel, and PowerPoint. Airtable, ROSE, Accurate, MarkView, CPS, iProc and talent booking tools a plus
  • Knowledge of commonly used concepts, practices, and procedures within the travel field. 
  • Demonstrated experience in booking high-volume travel requests. 
  • Organization skills: ability to set priorities and meet challenging deadlines. 
  • Strong verbal and written communication skills. 
  • Able to interact professionally with others and address concerns accordingly. 
  • Excellent written communication and presentation skills. 
  • Ability to explain "how to" efficiently and effectively. 
  • Creative thinker and solutions-oriented, a self-starter with a high level of initiative.
  • Diplomacy, maturity, and ability to keep confidences. 
  • Interpersonal skills, ability to give and receive constructive feedback, ability to interact and partner with people at all levels. 
  • Flexibility, team orientation, ability, and willingness to learn. Ability to multi-task, managing multiple projects at one time

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time

Travel: No travel

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  May be requested to work a different shift. Other job specific working conditions. Remote position that will require to work Eastern Standard Time two weekdays and Friday from 12 pm – 8 pm as well as Saturday and Sunday from 8 am – 4 pm to ensure proper coverage for Evening, Weekend and Emergency Travel

The range for this role’s hourly rate is $18.00 - $21.00. Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site preschool program and wellness center



About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 


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