Entertainment Creative Services Supervisor

The Supervisor, Entertainment Creative Services oversees visual communication assets onboard, including video screens, SeaSide Theater, Hub App, in-cabin displays, and printed signage. They develop strategic plans to enhance visual communication, ensuring a cohesive brand presence. Responsibilities include supervising digital signage design, creating manuals and timelines, managing file uploads, and guiding design mockups for events. They also implement marketing strategies and maintain the Entertainment Brand Standard portfolio.

The role involves managing signage requests, ensuring timely approval, cost reduction, and environmental goals. Collaboration with various departments is essential for consistent shipboard entertainment. Leadership skills are crucial for overseeing freelance designers, setting expectations, and establishing best practices. Ensuring safety compliance and reviewing guest feedback to enhance experiences are also key duties.

Essential Functions:

• Program, Operations, Support & Innovation
  • Plan and Strategy: Lead the onboard strategy and execution of visual communication assets, including video screens, SeaSide Theater, Hub App, in-cabin displays, and printed signage. Develop strategic plans to enhance visual communication.
  • Design and Creation: Supervise the design and editing of digital signage to support revenue, communications, marketing, and operations. Oversee manuals, timelines, and informational signage. Manage file uploads and signage portals. Guide design mockups for events and implement marketing strategies.
  • Printed Signage: Supervise printed signage requests, ensuring timely approval, operational alignment, cost reduction, and environmental goals.
  • Informational Signage: Oversee the creation and updating of informational signage, ensuring the Brand Center portal is current. Manage the upload of printable files for shipboard use.
  • Digital Signage: Manage digital signage issue tickets, ensuring prompt editing, troubleshooting, and escalation as needed.
  • Portfolio Management: Maintain the Entertainment Brand Standard portfolio.
  • Brand Protection: Review and approve assets for compliance with licensing, branding, and ethical standards. Oversee the upload of approved signage and manage the Digital Signage Content Management System.
  • Creative Direction: Provide creative direction for visual communication projects, ensuring a cohesive brand presence. Develop innovative design concepts aligned with the company's brand identity and marketing goals.
  • Quality Assurance: Supervise digital and printed signage requests, ensuring prompt editing and issue escalation. Ensure requests meet operational needs, cost reduction, and environmental goals. Validate the use of project management systems and assets.
• Teamwork:
  • Leadership: Assign, delegate and oversee freelance designers.  Develop and communicate expectations, deadlines and specifications.   Establish and maintain best practices design, process and follow up.
  • Cultural Essentials: Live Carnival’s expected behaviors, such as speaking up, respecting, and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.
  • Fleet Leadership Collaboration: Work closely with fleet leaders to ensure content is accurately presented across all areas.                                                    
• Collaborate
  • Cross-Functional: Work with Entertainment departments to ensure consistent shipboard entertainment. Facilitate communication between shoreside and shipboard teams for operational success.
  • Inter Company: Collaborate with internal and external stakeholders, including Marketing, HR, Communications, Safety/Compliance, Retail, Creative, Casino, Environmental, Food and Beverage, Print Shop, and Carnival Adventures.
  • External: Lead freelancers and contractors in creating digital signage assets. Assist in prioritizing tasks and meeting deadlines.
  • Communication: Coordinate with Communications, HR, and Environmental departments to keep employee communication screens and crew channels updated. Oversee updates to guest and crew channels as requested.                                            
• Safety & Compliance
  • Safety Practices: Embrace safety practices and attend training programs to ensure guest and crew safety. Prepare teams for onboard safety duties.
  • Compliance Adherence: Ensure full compliance with company policies, emphasizing safety protocols and Global HESS ADA guidelines.
  • Communication: Keep guest areas updated with current messages, events, and policies through printed and digital content. Ensure employee communication screens are current with news, best practices, events, and safety protocols. Communicate updates to shipboard and shoreside teams.                                                                    
• Program Evaluation
  • Guest Insights Review all comments on Qualtrics related to movies to ensure we stay informed about our guests' preferences. Analyze feedback and make necessary adjustments to our movie strategy to align with guest expectations and enhance their experience
  • Enhancements Facilitate regular touchpoints with digital signage vendor to streamline interactions. Troubleshoot issues when needed on the content management programs.
• Financial Accountability
  • Vendor Management: Assign work to freelancers and or vendors with clear expectations for quality and cost.
  • Travel and Expense: Responsible for managing their own travel arrangements and expenses in accordance with Carnival Cruise Line's travel policies and procedures. This includes submitting expense reports in a timely manner. The Team Member will ensure that all travel arrangements are cost-effective and compliant.
• Performs other duties as assigned

Qualifications:

• Associates Degree
• Software Proficiency: Proficiency in PowerPoint and Microsoft 365 office products. 
• Specialty Platform Experience: Expert knowledge of social media software/analytics and graphic design programs. Basic proficiency in video editing tools.  Must be highly proficient in Adobe Illustrator, Photoshop, InDesign, Acrobat, After Effects and PowerPoint. Video editing.
• User Experience (UX) Design: Understanding of UX principles to create engaging and intuitive digital signage. Experience with user research and testing to optimize design effectiveness.
• Brand Development: Knowledge of brand identity development and the ability to ensure consistency across all visual communication materials.
• 2-4 years working in marketing, with an emphasis in digital and print

Knowledge, Skills and Abilities:

• Scope: Manage Shipboard activity and/or process only. Collaborate with both Shoreside and Shipboard. CCL Only.
• Problem Solving Example: Responsible for gathering communication, graphic, and logistical information from various sources to create a cohesive design that effectively conveys the intended message. When faced with competing priorities, develop solutions that meet communication goals while adhering to brand guidelines. Additionally, consider delivery methods (print, digital, in-cabin, digital screen, Lido Screen, hub app), as well as the frequency and timing of digital rotations.                               
• Impact: This role involves designing digital and print materials for onboard use. It ensures that all departments adhere to branding guidelines, providing a cohesive and consistent visual experience across both print and digital mediums. Additionally, this role ensures the delivery of safety-related communications through various channels.
• Leadership: External freelancers/contractors 
• Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills:  Strong time management and organizational skills
• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.” Because of the nature of the role, employees are required to work from a designated Carnival office in South Florida five days each week.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site preschool program and wellness center at our Miami campus

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