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Employee Relations Manager

Job ID 8374 Location Miami Date posted 05/15/2024
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Company Overview

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

  • Speak Up
  • Respect & Protect
  • Empower
  • Improve
  • Listen & Learn
  • Communicate

Responsibilities

Job ID 8374 Location Miami, FL Date posted 05/15/2024

Job Description


The Employee Relations Manager will be responsible for an array of employment-related functions including, but not limited to, investigations of internal complaints regarding equal employment opportunity and other workplace policies, exit interviews, development and administration of workplace policies, and other workforce matters. This role executes and enhances existing employment practices and workplace policies/best practices to maintain a positive Company culture, legal compliance, improve employee relations, and ensure the working environment at is equitable and enriching.  In consultation with Legal, Business Partners, and business leaders, the Employee Relations Manager will make recommendations regarding appropriate action where there is discriminatory conduct, harassment, inappropriate workplace behavior, or other violations of company policy. This position will help to drive a consistent employee experience aligned with our culture and ensure the consistent application of policies across the Company. Additionally, the Manager, Employee Relations will provide insight and data to the leaders and HRBP regarding employee relations trends.

Job Functions:

  • Lead investigations of complex employee-related complaints through consistent application of internal investigations and exit interviews best practices with resolve through that promote a fair, equitable and inclusive workplace.
  • Owns employee relations case management, progress reporting, accurate documentation and tracking of all internal investigations and exit interviews.
  • Identify, analyze and report on trends in employee relations matters that surface through investigations and exit interviews to develop recommendations and strategic solutions that reduce areas of risk, facilitate compliance, improve engagement and employee relations.
  • Partner closely with the HRBP's, Legal and Leaders on employee complaints and action plans for resolutions, advising on best practices and ensuring consistent approach across all areas.
  • Contribute to policies, standards and business procedures designed to foster compliance with employment laws and regulations and to ensure our work environment embodies our culture essentials.

Required for all Jobs:

  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications:

  • Education:  Bachelor’s degree in human resources or related field required.
  • Work Experience:  7+ years Employee Relations and/or Human Resources required.

Knowledge, Skills & Abilities:

  • Excellent oral and written communications skills
  • Excellent interpersonal and conflict resolution skills
  • Objectivity, sensitivity and balanced perspective for employee concerns and organizational needs
  • Strong analytical and problem-solving skills
  • Navex experience a plus
  • Knowledge of federal, state, and local laws and statues governing employment policies and practices

Licenses & Certifications:

  • PHR or SHRM-CP preferred.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel:  No travel.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 

The range for this role’s salary $75,900-$115,000.  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site preschool program, wellness center, and health clinic at our Miami campus

#LI-LS1

#LI-Hybrid


About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 



Employee Benefits

  • Hybrid Work Environment

    Empowering work-life integration and flexible opportunities for your personal and career success

  • Wellness Programs

    Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym

  • Cruise Benefits

    An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway

  • Parental Programs

    Generous parental leave time and adoption assistance programs

  • Retirement Plan

    Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions

  • Employee Stock Purchase

    Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value

In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans

Culture

In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.

Tyrone

Carnival is a great place to learn and grow.

Tyrone Lost Mail Clerk, Chess Master

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