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Employee Experience Director

Job ID 8272 Location Miami Date posted 05/02/2024 Work Style Hybrid

Company Overview

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

  • Speak Up
  • Respect & Protect
  • Empower
  • Improve
  • Listen & Learn
  • Communicate


Job ID 8272 Location Miami, FL Date posted 05/02/2024

Job Description

The Director of Employee Experience plays a pivotal role in shaping and enhancing the overall lifecycle for shoreside employees at Carnival Cruise Line and its parent company, Carnival Corporation. The position is responsible for creating and executing talent management strategies including performance management, talent reviews, succession planning, onboarding, engagement, and culture. The role will collaborate closely with various stakeholders across the organization to ensure a compliant and positive employee experience that aligns with our company values and objectives.

Job Functions:

  • Performance Management: Develop and execute performance management strategies and programs including goal setting, competency models, and evaluations. Lead the annual performance review cycle. Provide guidance and support to managers and employees on performance expectations, goals, feedback mechanisms, and evaluations. Partner with HRIS on system needs and reporting, and with Communications on comprehensive marketing plan.
  • Talent Review & Development: Develop and execute talent review approach to assess employee potential and align talent with strategic objectives. Collaborate with HRBPs and business leaders to identify development needs. Partner with L&D on customized individual development plans. Partner with HRIS and People Analytics teams to create user-friendly system and easy to digest dashboards.
  • Succession Planning & Career Pathing: Develop and lead succession planning and business continuity strategies to ensure a pipeline of top talent for critical roles within the CCL organization. Partner with business on organizational design and career paths that enable employees to visualize and pursue meaningful career trajectories within the organization. Develop resources (including mentorship program) and provide coaching to employees seeking career development opportunities. This position will drive ownership/strategy in succession planning, talent development in working and collaborating with internal business partners from L&D and Compensation.
  • Engagement: Develop and execute initiatives to enhance employee engagement including in-person events and virtual engagement resources. Oversee employee recognition programs including years of service awards. Partner with People Analytics team on annual engagement survey and host focus groups as needed to gather insights and drive continuous improvement efforts.
  • Culture: Champion of our culture and values throughout the employee experience. Collaborate with business leaders to weave our Culture Essentials through all aspects of our operations. Lead the company’s commitment to a workplace culture based on inclusion and the power of diversity.
  • Onboarding: Oversee the strategy and delivery of comprehensive onboarding programs that facilitate seamless integration for new hires into the organization. Partner with Talent Acquisition to determine unique needs for certain populations such as ship-to-shore or sister line transfers.
  • Compliance & Process Review: Provide on-going reviews of current programs and practices to ensure they align with company values and are compliant with the rules of the many geographies we operate in. Additionally, evaluate for efficiency and identify areas for improvement. Develop and implement change management strategies to support critical evolution of the business to achieve results that are sustainable over time.
  • Budget: Plan annual operating budget for all employee experience efforts including IT systems, recognition programs, marketing, and professional services. Forecast and track monthly spending in order to stay on target.
  • Leadership: Hire, train, develop, motivate, and lead a team of HR professionals, providing guidance, support, and development opportunities to foster a high-performing and cohesive team environment. Additionally, serve as a leading advisor and consultant to other business leaders across the organization.

Required for all Jobs:

  • Performs other duties as assigned.
  • Complies with all policies and standards


  • Education:  Bachelor’s degree in human resources, Business required.  Master’s degree in human resources, Business preferred.
  • Work Experience:  10+ years Leading a HR Team focused on employee experience and talent management, preferably in large global corporation required.
  • Knowledge, Skills & Abilities:  Proficient in Microsoft Office 365, understanding of data analytics, performance management systems, assessment and competency frameworks, experience preparing presentation materials for executive audiences. Experience managing programs across several brands / on a global level preferred. Ability to deliver effective results, meet deadlines and targets. Exceptional verbal and written communication skills.  Knowledgeable of talent management best practices.
  • Licenses & Certifications:  Sr. Professional in Human Resources (SPHR)-HRCI, HR Certification upon hire preferred.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.  Requires regular movement throughout CCL facilities.  May need to stand for long periods of time.

Travel:  none of very little travel likely.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The range for this role’s salary $120,800-$160,000.  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site preschool program, wellness center, and health clinic at our Miami campus



About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

Employee Benefits

  • Hybrid Work Environment

    Empowering work-life integration and flexible opportunities for your personal and career success

  • Wellness Programs

    Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym

  • Cruise Benefits

    An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway

  • Parental Programs

    Generous parental leave time and adoption assistance programs

  • Retirement Plan

    Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions

  • Employee Stock Purchase

    Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value

In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans


In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.

I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day.

Miguel Fleet Technical Document Center Manager Summit Seeker

Carnival is a great place to learn and grow.

Tyrone Lost Mail Clerk Chess Master

Carnival’s culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN!

Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru

Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field.

Conchita Senior Revenue Business Analyst
Culinary Explorer
Restaurant Explorer

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