Coordinator, Casting & Booking

The Casting & Booking Coordinator is responsible for educating new team members about the onboarding process and guiding them through onboarding and scheduling to ensure Carnival’s fleet is fully staffed with top talent. This role involves identifying barriers in the onboarding process for over 1000+ new hires annually and helps team members navigate solutions. 

The coordinator will update the Supervisor and discipline manager on the status of new hires and any roadblocks that could affect a staffing change. Additionally, the coordinator will assist in invoicing and vendor set up, ensuring all financial and administrative tasks are handled efficiently. This position will have their own responsibilities and works collaboratively with others to support the larger team.

Essential Functions:

• Program, Operations & Innovation
  • Onboarding Process: Work directly with new hires to review and process all onboarding paperwork, including applications, medicals, background checks, and visas, ensuring the successful completion of required tasks. Assist returning Team Members by answering questions about the document renewal process as needed. 
  • Record Keeping: Keep all onboarding Team Members' ROSE profiles up to date and track the progress of new hires through the onboarding process, identifying and addressing any roadblocks that may arise.
  • Communication: Coordinate and communicate with team members, ships, agents, and other departments via email and phone in a positive and productive manner to improve overall satisfaction. Address and resolve any communication-related issues promptly to maintain smooth operations.
  • Special Projects: Assist in the planning and logistics of in-person departmental meetings and training meetings for the Internship at Sea program, ensuring all necessary arrangements are made for a successful event. The coordinator will facilitate in the procurement of recruiting related materials and may assist in recruiting event set-up as needed. 
• Teamwork
  • Environment: Participate in team meetings, projects, and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support.
  • Cultural Essentials: Live Carnival’s expected behaviors, such as speaking up, respecting, and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.
• Collaborate
  • Cross Functional: Work with other Entertainment departments to support the alignment and consistency of shipboard entertainment across the fleet.
  • Inter Company: Regularly liaise with other Carnival Departments (Medical, Travel, Crew Operations, HR, etc.) to advance team members toward a positive onboarding experience. 
• Safety & Compliance
  • Immigration and Legal Compliance: Ensure adherence to immigration laws and regulations of each country by communicating effectively with foreign port authorities. Collaborate closely with Management and Shipboard HR to ensure all Entertainment Team Members are legally permitted to work onboard. 
  • Safety Practices: Embrace safety practices and attend training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity. Ensure teams are prepared to fulfill onboard safety-related duties.
  • Compliance Adherence: Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines.
  • Data Privacy and Background Checks: Protect the personal information of shipboard entertainment team members and prospective candidates by maintaining robust data security measures. Support the process for maintaining background checks so they are in compliance with Carnival Cruise Line's onboarding procedures. 
• Financial Accountability
  • Vendor Setup: Facilitate the setup of new vendors by collecting and verifying all required documentation, including completed GSM Supplier Information forms, sample invoices with preprinted banking information. 
  • Invoice Processing: Review and process invoices, ensuring all invoices are coded correctly and approved in a timely manner. 
  • Travel and Expense: Responsible for managing their own travel arrangements and expenses in accordance with Carnival Cruise Line's travel policies and procedures. This includes submitting expense reports in a timely manner. The Team Member will ensure that all travel arrangements are cost-effective and compliant.

Qualifications:

• Associates degree required
• 1+ years working in an administrative support capacity, preferably in the entertainment, cruise or HR industry.

Knowledge, Skills, and Abilities:

• Software Proficiency: Proficiency in PowerPoint and Microsoft 365 office products. Database experience is preferred.
• Communication: Excellent verbal and written communication skills for effective interaction with team members, vendors, and stakeholders.
• Time Management: Strong ability to manage time efficiently to meet deadlines and keep projects on track.
• Organization: Skilled in setting priorities and maintaining well-organized tasks and projects.
• Project Management: Proficient in project management principles and capable of multitasking.
• Adaptability: Flexible and able to adjust to changing circumstances and handle unexpected challenges.
• Attention to Detail: Meticulous in ensuring accuracy and thoroughness in all tasks.
• Teamwork: Collaborative and willing to work with others to achieve common goals.
• Self-Directed: Capable of handling multiple tasks and projects independently.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “remote.”  As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration.  Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas.  If the search is extended past those areas, candidates must be located in one of the following U.S. states:  FL, GA, TX and NC

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 

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