Casino Operations Manager

The Manager, Casino Operations will support the Senior Manager/Director Casino Operations in overseeing the company’s gaming operations across multiple vessels and/or brands. He/she will focus primarily on maximizing profitability from the existing gaming operations, ensuring that this is achieved while providing an exceptional guest experience and a consistently high level of service. Secondary objective is to identify opportunities to drive business forward through new products, programs and initiatives. He/she will be the immediate point of contact for all assigned ships, and must be knowledgeable, confident and effective in interactions with staff and management at all levels. All aspects of the casino operations and relevant areas including revenue, costs, forecasts, general operations, marketing, and gaming industry specific data (i.e. slot performance, volatility, and hold). This position will perform objective analysis of gaming operations, present findings & recommendations to Operations Management under the guidance of the Director of Casino Operations. The individual will function as the key liaison between Global Casino Operations and our cruise brands, in order to ensure that we are effectively aligning our efforts and focus with the various business opportunities to achieve the greatest return for the organization.

Essential Functions:

• Thorough analysis of key performance data, from slots, tables, bingo, arcade and other revenue sources, identify ways to increase productivity/profitability.
• Prepare and present proposals to support trials of initiatives resulting from the above analysis. If approved, initiate trials on test ships, monitor results, and provide reports as required.
• Provide project management for all technical, operational, and business initiatives which includes expense tracking, communication with the brand partners, and long-term planning and execution of business strategies related to casino projects.
• Visit ships both in port and on a revenue sailing, to ensure that individual/overall operational performance and procedures are in line with expectations. Travel to ships would be expected to form ~25% of this person’s working Hours're of analytical and operational results for the senior management on a monthly/quarterly basis
• Partner with Director/Senior Manager of Operations in the preparation of Plan/Forecast targets.
• Investigate and explain any variances against targets, and propose corrective action if under-performing
• Work collaboratively with the brand and other GCO teams/ units to provide the best guest experience onboard and to develop key initaitives to drive revenue.
• Perform ad hoc analysis and reporting as required
• Participate in and contribute to brand/operating team leadership meetings
• Thorough gaming knowledge, awareness of the markets and knowledge of our onboard environments, identify new products that may increase casino revenue.

Qualifications:

• Associate’s degree/Bachelor’s degree preferred.
• 5+ years of experience
• Strong knowledge of all casino systems, excel, outlook, word, and CAD/ technical applications.    Strong knowledge of slot, table games, surveillance, and casino networking equipment.

Knowledge, Skills and Abilities:

• Excellent communication skills both verbal and written.  Creative yet practical problem solver.  Strong time management skills with the ability to manage multiple tasks and prioritize effectively.  Highly driven and self-motivated, with an entrepreneurial spirit. Ability to flourish in a multi-cultural environment.  Ability to work independently and as part of a team. Strong attention to detail, with a high degree of accuracy in work product.  Superior written & oral communication skills. Effective communicator in framing and presenting a concept or hypotheses.  Self-motivated with ability to work independently.  Ability to manage time effectively, set priorities and meet deadlines.  Ability to learn and adapt to change.  Ability to recognize positive and negative trends affecting the business.  Must be able to work both remotely and within an office environment

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Must be able to life in excess of 50 pounds.  May need to stand for long periods of time.

Travel:  Less than 25% non-shipboard travel likely

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site preschool program and wellness center at our Miami campus

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