
Business Development & Sales Administration Coordinator
Company Overview
At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!
Our Culture Essentials
Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.
- Speak Up
- Respect & Protect
- Empower
- Improve
- Listen & Learn
- Communicate
Responsibilities
The Coordinator, Business Development and Sales Administration will support efforts related to Travel Agents and potential accounts to drive sales & marketing engagement and development opportunities. This role works to support Travel Agents and Charters, Meetings & Incentives existing and potential accounts in 1:1 contact through phone calls, emails and Facebook comments/posts. The representative is also responsible for developing ongoing best practices and optimizing tools to support the broader Sales & Trade Marketing teams in response to Travel Agent engagement needs.
Job Functions:
- Service incoming calls from external (Travel Agents, existing and future accounts) and internal (Sales and Trade Marketing teams, other CCL areas) stakeholders in a timely manner with accuracy and professionalism.
- Handle designated emails with the appropriate tone and in accordance with outlined service levels (e.g. similar topics/requestor to phone calls). Support comments/inquiries on the teams' social media page.
- Create edit, merge, close and maintain agency profiles in various system platforms in accordance with Sales & Trade Marketing policies.
- Properly maintain an accurate and detailed agency database for Sales Teams interacting within the Customer Relationship Management (CRM) application.
- Identify key indicators reflecting Travel Agents' interest to opt into working with a designated Sales Representative (i.e. booking a group that has potential, unique marketing opportunity); escalates to the Sales Team accordingly.
- Reconcile department invoices and processes payment/supplier requests within the internal Accounts Payable systems in accordance to Budget Guidelines
Qualifications:
- High school or GED. 3+ years experience in sales, customer service or related field.
- Knowledge of cruise industry preferred. Experience working with sales teams valuable. Excellent communication skills – both verbal and written. Independent problem solver. Passion for success with a willingness to learn.
- Ability to make sound decisions, at moments with conflicting time demands
Knowledge, Skills & Abilities:
- Allocate budget within competing priorities. Consolidate sales team feedback to develop a cohesive event strategy. Negotiate with vendors/partners to deliver events and programs at/under budget.
- Interacts with travel agency partners of all sizes and model-types. Often acts as first point-of-contact with customers and Carnival. Responsible for touchpoints across a portfolio of 10K+ accounts.
- No direct reports.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: None or very little travel likely.
Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
- Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
- Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid Time Off
- Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
- Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement.
- On-site Fitness center at our Miami campus
#LI-Hybrid
#LI-GS1
#CCL
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Employee Benefits
-
Hybrid Work Environment
Empowering work-life integration and flexible opportunities for your personal and career success
-
Wellness Programs
Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym
-
Cruise Benefits
An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway
-
Parental Programs
Generous parental leave time and adoption assistance programs
-
Retirement Plan
Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions
-
Employee Stock Purchase
Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value
In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans
Culture
Get ready to embark on a journey filled with unforgettable moments. Just as our cruises create incredible memories for our guests, we're dedicated to making work an adventure you'll truly enjoy. Get ready to embrace exhilarating challenges that come with equally exhilarating rewards. You'll join our vibrant and inclusive community, where diversity is not just embraced – it's celebrated. Let's create memories together!