Associate I, Medical Staffing

This role reports to the Supervisor, Medical Staffing and provides support to Medical Staffing and Talent Acquisition programs, projects, and activities. Provides administrative support for recruitment, credentialing, onboarding, scheduling, and training of shipboard medical staff. 

This role will interface with all brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. This includes supporting the North American brands which comprises of five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

Essential Functions:

• Administrative Support
  • Completes tasks associated with recruitment, credentialing, onboarding, and scheduling of medical staff. 
  • Tracks medical staff certifications, accreditations, licenses, and registrations (e.g., ACLS, PALS, ATLS, x-ray training).
  • Tracks medical staff internal training requirements Coordinates with the Scheduling Department to ensure individual staff have the necessary visas, flight arrangements, and joining instructions.
  • Proposes options for scheduling that balance considerations such as onboard skill and experience mix, team dynamics, staff preferences, dry docks, and voyage itineraries.
  • Anticipates staffing requirements in advance of acute shortages to minimize costs, improve individual morale, and strengthen team continuity.
  • Responds in a timely and informative manner to medical staff questions about course scheduling and reimbursement.
  • Coordinates the scheduling of medical staff courses and required training at the direction of the Supervisor or Manager.
  • Provides comprehensive support to the Supervisor or Manager as necessary (e.g. preparation, distribution, filing, and tracking of a variety of written documents, spreadsheets, meeting minutes, and presentation materials).
• Medical Talent Acquisition
  • Collects, compiles, and analyses data regarding recruitment, staffing, and onboarding. Tracks candidates in the Applicants Tracking System (ATS) through the recruitment process, updating statuses and facilitating recruitment decisions in coordination with the recruiters and hiring managers.
  • Reconciling and reporting candidates’ progression through the selection and hiring processes.
  • Tagging candidates, as per established rules.
  • Following up on missing items from Talent Acquisition Partners or candidates to expedite recruitment decisions and hiring. 
  • Screens and selects medical candidates to advance through the selection workflow in coordination with the hiring managers.
  • May conduct character and personal interviews with candidates under the supervision a of the recruiters and hiring managers.
  • Coordinates interview assignments with external recruitment collaborators (technical interviewers), their scheduling, report collection, and pre-screening summaries for candidates to progress through the selection process.
  • Obtains and pre-screens professional reference checks in support of the hiring process.
  • Serves as a primary point of contact to candidates by:
    • Providing updates regarding their progression through the selection and hiring processes.
    • Requesting new or amended documents in support of recruitment decisions.
    • Coordinating queries regarding job offers with the hiring managers.
    • Coordinating and routing questions about onboarding tasks.
    • Answering or routing questions and complaints to the managers as necessary.
  • Extends and tracks acceptance or refusal of job offers to medical candidates in coordination with hiring managers.
  • Engages new hires in onboarding, guiding them through the ATS workflow, and links them with the appropriate onboarding agent / Global Talent Partner. 
  • Facilitates and expedites candidate onboarding according to staffing needs.
  • Monitors and manages communications through the shared e-mailboxes available for candidates, talent partners, collaborators, and interdepartmental teams.
  • Requests, receives, stores, and processes candidates information while protecting data privacy as required for onboarding. Participates in quality improvement projects for screening and selecting medical candidates.
  • Assists in creating and using marketing materials, organizing, and participating in recruitment events, or other active talent acquisition strategies as deemed necessary by the manager.
  • Supports talent acquisition strategies that involve expanding and merging resources and strategies with the corporation's other medical talent acquisition teams.
  • Learns and uses electronic record-keeping systems as required to complete tasks, always observing data governance and security policies and procedures.
• Ad Hoc Project Support and Cross Coverage of Other Roles
  • Provides cross-coverage for other roles upon the Managers’ request.
  • Effectively supports ad-hoc and non-recurring projects while still satisfying requirements of regular daily assignments. 
• Financial Support
  • Reviews receipts for accuracy and appropriateness and obtains approval from the Manager for medical staff reimbursements (training courses, visas, and travel expenses) according to departmental policy.

Qualifications:

• Associate’s degree or relevant coursework required
• 1+ years of work experience with similar scope and responsibilities is required. College degree may substitute for work experience.

Knowledge, Skills, and Abilities:

• Ability to thrive in a fast-paced environment while prioritizing workloads. 
• Excellent interpersonal skills and the ability to work with various teams. 
• Analytical and logistics skills.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office and PowerPlatform.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate controlled environment with minimal safety/health hazard potential. May be requested to work a different shift.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus

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