Associate, Entertainment - Activities and Events

The Associate, Entertainment Experience - Activities, Holidays, and Events at Carnival Cruise Line is responsible for managing and optimizing the standard operating procedures for all shipboard entertainment events, activities, and processes, known as Recipes For Fun (RFF) for a fleet of 29 ships. This role involves project management, creation, maintenance, and optimization of RFFs to ensure high-quality entertainment experiences for guests. The Associate works closely with shipboard and shoreside personnel to communicate updates, gather feedback, and implement improvements, ensuring memorable experiences for guests during holiday activations, seasonal voyages, and special events.

Responsibilities include maintaining a library of RFFs and supplemental documents. The Associate coordinates supplies and reference materials, and oversees feedback collection to share with Managers, Directors, and VPs to enhance entertainment programs. This role contributes to Carnival’s entertainment offerings, from karaoke and trivia to large-scale holiday celebrations. The Associate collaborates with various departments to develop new events, maintain compliance with safety and brand standards, and ensure financial accountability. This position is ideal for a creative thinker with strong organizational skills and a passion for delivering exceptional guest experiences

Essential Functions:

• Program, Operations & Innovation

  • Maintain RFF Library: Assist in creating and maintaining all RFFs and supplemental documents. This includes Holidays, Day-to-Day Activity/Operations, Seasonal and Special Voyages, Production Shows, Trainings, Safety, Position Specific, and Programming/Operations.

  • Stakeholder Communication: Communicate with key stakeholders across the company, from VPs to frontline staff, to ensure every experience is activated consistently.

  • Activation Rollouts: Ensure all stakeholders meet deadlines for upcoming activation rollouts.

  • Communication: Communicate new and updated RFFs to shipboard and shoreside personnel, advising on any questions. Maintain RFF email distribution lists.

  • Ideation: Support supervisors in brainstorming and ideation of new experiences and refreshes for activities and events.

  • Administrative Support: Provide operational support to the Entertainment Experience team, which may include placing requisitions in iProcurement and collecting data from TGEM. Assist with travel arrangements, training, and onboarding tasks for shipboard Entertainment team members.

• Teamwork

  • Environment: Participate in team meetings, projects and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support.

  • Cultural Essentials: Live Carnival’s expected behaviors, such as speaking up, respecting and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.

• Collaborate

  • Inter-departmental: Collaborate with other Entertainment departments (Youth, Music, Production, New Development, Entertainment Content, Signage, and Media Assets) to develop new events and offerings. 

  • New Development: Brainstorm and develop new activity offerings for holidays, day-to-day operations, or new builds with New Development.

  • External Partnerships: Partner with leaders in outside departments (Food, Beverage, Photo, Casino, Housekeeping, Brand Creative, Environmental, Security, Revenue) for holiday operations and activations.

  • Announcements Guide: Maintain and update Cruise Director Announcements Guide. Visual and Printable Content: Request new/updated visual and printable content for onboard guest-facing use

  • Partnership Standards: Update and maintain RFFs regarding partnerships and ensure brand standards (e.g., Build-A-Bear, Dr. Seuss, Deal or No Deal, Family Feud).

  • Cross-Department Training: Participate in monthly cross-department training meetings to enhance collaboration and operational success.

• Program Evaluation

  • Feedback Collection: Collect feedback from shipboard teams for holiday activations, seasonal voyages, and hurricane season.

  • Guest Comments: Collect guest comments using Qualtrics from shipboard holiday activations.

  • Feedback Sharing: Share holiday and activity feedback with relevant parties.

• Safety & Compliance

  • Safety and Compliance Procedures: Maintain and update safety and compliance procedures for all RFFs, including but not limited to: Crowd Control, Culture Essentials, Health and Safety Protocols, ADA Compliance, Additional Guest Assistance, Digital Compliance, Risk Assessment Requirements, General Indoor and Outdoor Safety Guidelines, DEI and Culture and Environmental Compliance.

  • Programming Requirements: Maintain and update RFFs referencing programming requirements for safe onboard operations (e.g., Hurricane Response Plan, Entertainment Programming Standards).

  • Safety Practices: Embrace safety practices and attend training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity. Ensure teams are prepared to fulfill onboard safety-related duties.

  • Compliance Adherence: Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security)and ADA guidelines.

• Financial Accountability

  • Revenue Partnerships: Partner with internal Revenue departments to maintain and update RFFs, including best practices to optimize sales (e.g., Deal or No Deal, Build-A-Bear, Bingo).

  • Travel and Expense: Responsible for managing their own travel arrangements and expenses in accordance with Carnival Cruise Line's travel policies and procedures. This includes submitting expense reports in a timely manner. The Team Member will ensure that all travel arrangements are cost-effective and compliant.

Qualifications:

• High school diploma or GED

• 1 years in a similar role

• Previous onboard cruise ship experience, a plus.

Knowledge, Skills, and Abilities:

• Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus.

• Communication: Excellent verbal and written communication skills for effective interaction with team members, vendors, and stakeholders.

• Organization: Skilled in setting priorities and maintaining well-organized tasks and projects.

• Project Management: Proficient in project management principles and capable of multitasking.

• Adaptability: Flexible and able to adjust to changing circumstances and handle unexpected challenges.

• Attention to Detail: Meticulous in ensuring accuracy and thoroughness in all tasks.

• Problem-Solving: Strong aptitude for identifying issues and developing effective solutions.

• Teamwork: Collaborative and willing to work with others to achieve common goals.

• Self-Directed: Capable of handling multiple tasks and projects independently.

• Diplomacy: Mature and able to maintain confidentiality.

• Administrative Procedures: Knowledgeable in office administration and management practices.

• Time Management: Strong ability to manage time efficiently to meet deadlines and keep projects on track.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus

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