Global Gaming HR Services Coordinator (Philippines)

Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Global Gaming HR Services Coordinator role available.  

Only candidates located in the Philippines to apply.

Job Summary:

The HR Staff Coordinator is a high-functioning and detail-oriented position, responsible for overseeing a wide range of administrative functions in service of the Global Casino Human Resources and supporting a welcoming, inclusive, and equitable culture. The HR Staff Coordinator will work collaboratively to best align HR practices with the evolving organization needs and team-oriented structure. The HR Staff Coordinator will support the Supervisor HR in all aspects of high-volume onboarding needs for GCO shipboard employees, by handling processing and onboarding of all new hires/ rehires and returning team members- ensuring each holds all relevant valid documentation to join a vessel. The HR Staff Coordinator supports the Human Resources team through ongoing employee communications and integration of the culture essentials initiatives into the Global Casino Operations’ culture. 

Essential Functions:

• Provides admin support in maintaining employee records in CPS/HR System, inclusive but not limited to their personal information, and past/future ship assignment. 
• Assists HR team to troubleshoot issues and provide exemplary customer service while handling employee requests and questions.  
• ​​Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements.​
• Ensure that all traveling staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.
• Ensure that all traveling staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.
• Liaise with Shipboard Management and Port Agents in order to make necessary arrangements for embarking/debarking crew. 
• Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site.  
• Administer various Reference letters (Verification of Employment) and guarantee letters as needed for current and former Team Members. 
• Respond to All Email/Telephone Queries and Communicate in a highly professional and positive manner and possess working knowledge of shipboard environment.
• Assist HR Team with distribution of Employee Surveys and any data update as it relates to this function

Qualifications:

• 1 year experience in Human Resources or Shipboard Operations, preferably Casino department.
• Operational knowledge of a casino environment.
• Proficient with MS Office suite 
• Previous shipboard experience preferred, keen knowledge of cruise ship operations and onboard working / living conditions. Thorough understanding of Casino Operations is advantageous

Knowledge, Skills & Abilities:

• Strong communications skills (verbal, listening, and writing).  Able to communicate effectively and professionally in person and/or in writing. Ability to network and build business relationships, via video conference and/or in-person. Presents ideas, expectations, and information in a concise, well-organized way. 

Ethics & Compliance

• In addition to other duties / functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Maintains confidentiality and shares information with only those who have a need to know.

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