Coordinator, Timecard (CASI)
Company Overview
At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!
Our Culture Essentials
Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.
- Speak Up
- Respect & Protect
- Empower
- Improve
- Listen & Learn
- Communicate
Responsibilities
Job Description
CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Coordinator, Timecard role available.
Only candidates located in the Philippines to apply.
Job Summary:
Coordinator, Timecard is responsible for assisting with the accurate bi-weekly processing of timecards for the Contact Centers , Guest Care employees and those with Non CASI Managers and other brand. The position is responsible for the timely, and accurate reconciling for teams with 200+ employees using the KRONOS or ALVARIA system.
Essential Functions:
- Review, track, update and adjust Kronos with benefit hours and time stamps.
- Review, research, and process Kronos Time Off forms and Downtime forms.
- Collaborate closely with TCC Local Support, Payroll, Employee Benefits, HR, Workforce Planning, and Risk Management regarding coding for Annual leaves, Statutory leaves and overtimes.
- Service inbound calls on the sick line, calculate accrual balances, update the Contact Center sick/leave calendar, and/or Aspect with absences.
- Ensure each employee has the necessary hours recorded during a pay period by reviewing each employee’s timecard for accuracy.
- Ensure appropriate record keeping with adherence to record retention.
- Support and facilitate internal audits.
- Approve timecards for Payroll processing.
Qualifications:
- Minimum educational background of Bachelor's Degree
- Minimum of 1 year of Contact Center experience.
- Proficient in Office 365 and comfortable using KRONOS or ALVARIA.
- Experience with Kronos or ALVARIA system or any related Workforce Analytic tools
Knowledge, Skills and Abilities:
- Strong organizational and communication skills. Capability to pay attention to details while working under pressure. Ability to work independently with excellent time management and the ability to meet deadlines. Ability to navigate the systems used for this role.
Ethics and Compliance:
- Strong organizational and communication skills. Capability to pay attention to details while working under pressure. Ability to work independently with excellent time management and the ability to meet deadlines. Ability to navigate the systems used for this role.
#LI-AO1
#LI-HYBRID
Employee Benefits
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Hybrid Work Environment
Empowering work-life integration and flexible opportunities for your personal and career success
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Wellness Programs
Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym
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Cruise Benefits
An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway
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Parental Programs
Generous parental leave time and adoption assistance programs
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Retirement Plan
Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions
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Employee Stock Purchase
Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value
In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans
Culture
In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.
I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day.
Miguel Fleet Technical Document Center Manager Summit Seeker
Carnival is a great place to learn and grow.
Tyrone Lost Mail Clerk Chess Master
Carnival’s culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN!
Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru
Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field.
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