Business Analyst, Project Delivery & Process Improvement (Philippines)

Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Business Analyst role available.  

Only candidates located in the Philippines to apply.

Job summary:

• The role is responsible for supporting business process improvement projects as well as change requests for systems and processes; responsible for screening and analyzing business requests, and identifying, assessing the related change needs requiring system enhancements and/or process changes; responsible for gathering complete business requirements by conducting elicitation workshops and other related activities; captures, documents and develop business requirements documentation including use cases, as-is and to-be state process mapping and modeling; assists in creating proposals for improved or new operational design; conducts analysis to understand impacts of process and system changes to business; provides support to the business during the implementation process of projects from initiation to post go live; supports the creation of business cases outlining cost impacts and value drivers of proposed changes and solutions.

Essential Functions:

• Handling all process change / systems enhancement requests from the business, including gathering requirements, conducting impact analysis, creating use cases, creating test cases and executing systems testing, process mapping and modelling, and other needed business requirement documentations as required.
• Supporting the delivery of process improvement projects with process design/changes and system development components, owning the execution and completion of business analysis tasks and deliverables needed for the projects from initiation to post go live implementation stages. The responsibilities include developing the following documentation as needed on the projects: business cases, project charters, as-is and to-be process models, impact analysis, gap analysis, data analysis, business process viewpoints, business function viewpoints, business requirement documents with use cases, creating test cases and conducting systems testing. The user is also expected to support business teams by: writing system user guides, process manuals, presentation decks, and delivering trainings. 
• Provides support to business operational teams in conducting process reviews, identifying non-value adding steps, assessing areas for improvement to create lean processes, and supporting the adoption of process changes. The responsibilities include facilitating process review workshops, value stream mapping, data analysis, and process modelling. 
• Conducts interactive workshops for employees to generate process improvement ideas, identify opportunities, develops recommendations and propose solutions
• Conducts business analytics that identifies actionable business insights; conducting data analysis to recognize trends and opportunities for operational improvements in terms of cost, quality, or efficiency.  

Qualifications:

• Bachelor's Degree preferably from Industrial Engineering, Computer Science, or Information Technology.
• At least 5 years of relevant experience in the following areas:
  • ArchiMate modeling and BPMN (Business Process Model and Notation)
  • Software Development Life Cycle (SDLC)
  • Lean Six Sigma methodologies
  • IT Business Analysis, Project Delivery, or Agile frameworks (e.g., Scrum)
• Proficient in AWS, Microsoft Office Suite, and Microsoft Visio
• Strong analytical thinking, with a collaborative mindset and excellent communication and presentation skills

Knowledge, Skills & Abilities:

• Business Requirements Elicitation, Business Requirements Documentation Development, Process Mapping and Modeling, Value Stream Mapping, Stakeholder Management, Systems Testing, Data Analysis

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. May be requested to work a different shift.

#LI-SH1

#LI-HYBRID