Director, Strategic Sourcing & Supply Chain - Hotel

The Director of Strategic Sourcing & Supply Chain Hotel oversees all Sourcing and Supply Chain for Hotel (operating supplies and equipment-guest facing and back of the house) for North American brands (CCL, PCL, HAL, SBN) in US and Europe directly and will collaborate with Director in Australia to build on local sourcing in Australia. Major categories include Linen, Terry, Uniforms, China, glass, silver, consumables, mattress. The ideal candidate is a results-oriented strategic thinker and an excellent project manager, capable of managing multiple stakeholders and priorities. The role will be the ‘subject matter expert’ for all supply chain matters including: pricing, supply, service level requirements, agreements, issues and contracts. This is an extremely fast paced role with several conflicting priorities and pressures as role is responsible to ensure the costs are low and fill rates are high for one of the most important guest facing categories for our brands – Hotel. The leader will work very closely with Director, VP and SVP level stakeholders across brands to propose strategy, share risks and deliver results for cost innovation. 

Key Responsibilities:

• Build and drive sourcing and supply chain strategy for over $300M spend in US and Europe. Evaluate manufacturer direct and distribution partnerships to ensure we are leveraging scale for all North American brands while increasing local spend.  Collaborate with the team in Australia. Manage a team consisting of a 4 Category managers and 1-3 specialists.

• Develop and mature a Sourcing team that collaborates closely with tactical sourcing/procurement, inventory management, and logistics teams . Forecast category risks, mitigation plans and provide input for finance teams for budgets 

• Master the brand centric approach-work closely with all stakeholders to understand needs and adjust strategies and supply chain approach to the preferred operating model for each brand. Create robust strategies to meet business requirements while influencing and partnering with stakeholders for  sourcing decisions. Optimize the distribution network to lower operational costs. Perform annual TCO analysis of global vs local spend to support local supplier base. 

• Align  with CCL and PCL/HAL/SBN procurement teams and with CCL and PCL/HAL/SBN logistics teams regarding strategy. 

• Ensuring systems are updated properly before the PO’s are issued. Ensure OTIF is at 90%+. 

• Build and execute strategy to support Carnival responsible business and greenhouse reduction initiatives

• Support VP, FBH, Sourcing and Supply Chain on other ad-hoc activities as needed

Key Challenges:

• Building trust with stakeholders. Influence Director and VP+ level stakeholders to drive cost innovation

• Thinking creatively to develop efficient sourcing and procurement operations.

• Keeping ahead of category risks and providing guidance and alignment to reduce any pricing or availability risk.

Essential Functions:

• Development of effective long-term sourcing strategies across hotel categories that create long term value, efficient delivery of goods, ROI, NPS, and quality while delivering on brand objectives.  Ensure strategies and contracts are finalized within expected time frame to support regional operations.  Optimize and increase local purchases using TCO and influence.

• Development and execution of Cost innovation and risk management strategies to provide value.  Manage inflation mitigation and supply chain risks.   Effectively communicate plans and impacts to brand leadership through the development of succinct business cases.      

• Manage sourcing engagement within the organization and process partners to effectively leverage our scale, simplify the supplier base, reduce total cost of ownership, harmonize, and rationalize the specs, improve service levels, and create value. Work cross functionally with procurement teams to ensure local support is provided.

• Develop trusted relationship across stakeholder teams; is viewed as a valued business partner.  Influences change and buy-in across the stakeholder groups and leadership.

• Lead Supplier Relationship Management program.  Hold suppliers accountable to performance, delivery, quality, cost, optimization/innovation, and other KPI metrics. Provide clear feedback to improve results.  Build and foster early supplier involvement to ensure suppliers are utilized to their full capabilities and proactively providing input to provide low cost, efficient, and quality goods and services.

• Implement gold-standard contracts across local supplier base. Negotiate strategic supplier contracts, develop innovative pricing models and agreements to deliver value to brands. Ensure negotiation and contract processes meet all compliance and regulatory standards.                                                                       

• Manage a team of 4 Category managers and 1-3 specialists, who may be remote or offshore.  Provide clear direction and effective feedback.  Develop, coach and provide training as needed.  Continuously improve skill level of team.  Develop team skill sets and commodity/supply chain knowledge.

• Performs other duties as assigned                                                                 

Qualifications:

• Bachelor’s Degree in Supply Chain, Engineering, Business, Economics, Hospitality, and/or Science required

• Master’s degree on business, Supply Chain, or another preferred 

• CPSM or equivalent certification

• Minimum Experience (if preferred but not required, list as such):

• 10+ years of relevant experience required; 5+ years of experience managing people

• Previous strategic sourcing experience using the 7-step strategic sourcing process (or similar) 

• Experience with Contracting, Manufacturer direct agreements or direct materials and commodities

• Experience with Sourcing and Procurement within cruise lines, hotels and restaurants in similar scale and categories 

• Experience with Sourcing and Procurement within Food, Beverage, a plus 

• Experience working in fast-paced, results-oriented environments. Consulting experience a plus

Knowledge, Skills, and Abilities:

• Strategic thought leader, including sourcing strategy planning, formulation, implementation.

• Results-oriented under fast-paced, ambiguous conditions

• Strong oral and written communication skills, including developing Power Point presentations and frequently presenting to senior stakeholders

• Excellent analytical skills: Ability to gather and analyze information skillfully, model information in Excel, financial analysis (including TCO modeling, make/buy analysis, cost-to-serve analysis, etc.), draw conclusions from data. Market analysis (including Industry and Supplier analysis)

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: Less than 25% with shipboard travel likely

Work Conditions:Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus

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