Onboarding Coordinator (Philippines)

Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Talent Acquisition Onboarding Coordinator role available with Holland America.  

Only candidates located in the Philippines to apply.   

Job Summary:

The position is accountable for ensuring that all crew members with Holland America have complied, prepared, and submitted all documentary requirements necessary for their assignment, travel, and embarkation by effectively communicating the process and requirements to the crew member, diligently checking all submitted documents and their validity, and accurate tagging of the crew members' status in the system. The role is also responsible for addressing crew members' concerns and inquiries and redirecting issues to the proper department for a quick resolution. Guide the applicant through the Onboarding Journey A-Z whilst keeping up to date with global changes with regards to travel, while ensuring travel readiness is within KPIs established by Talent Acquisition Lead.

Essential functions:

• Guarantee the establishment of positive relationships with the crew members and other stakeholders. Timely and accurate monitoring of crew member status and document tracking in the system.
• Prompt coordination with crew members regarding the documents that they need to submit/upload to the system
• Ensure completeness and authenticity of all training, travel, medical, and documentary requirements for Marine / Ratings crew members
• Proper and prompt notification and coordination with the other concerned departments about the status of the crew member, including planning, operations and talent acquisition.
• Effective guidance to crew members on how to secure the necessary requirements for the application of visas and other necessary documents.
• Timely response to all crew members’ inquiries pertaining to training, travel, medical, and documentary requirements.
• Prompt and timely coordination with the port agents regarding the status of crew members for the generation of the OKTB (Ok to Board)
• Complete all steps involved in the onboarding portal, as per Holland America Line and ensure compliance with all Holland America Line’s policies and guidelines.
• Liaise with external stakeholders for timely completion of reference and background checks.
• Delivering/completing any related additional tasks delegated by the management.

Qualifications

• Associates degree. Business Administration, Hospitality, International Airline travel or any related
• Graduate of a 3-year Associates degree course from accredited institution in a related field
• Minimum 1 year of related professional-level experience in one or more of the following functions: crewing, HR administration, and logistics services.
• Has a proven ability to maintain a high degree of professionalism, flexibility high-quality customer service, effective verbal and written communications skills, and teamwork to accommodate the high volume, fast-paced work environment
• Ability to work outside of normal business hours as needed. 
• Have the ability to follow directives promptly and thoroughly. 
• Have the ability to take initiative and work both independently and as part of a team

Knowledge, Skills & Abilities

• Excellent knowledge of Microsoft Office Suite (Word, Excel, Access & power point)
• Can exercise astute judgment and follow outlined procedures with strong attention to detail and accuracy.
• Requires strong organizational skills.
• Knowledgeable of immigration and visa requirements related to seafarers in various geographical areas.
• Applies knowledge of flag and port state regulations related to visa regulations and entry documentation necessary for crew movement.

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