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Specialist, Global Sales

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Job ID req12584 Date posted 01/30/2020
Company: CARNIVAL CRUISE LINE
Area of Interest: Sales
Location: Miramar
State: Florida
Job Title: Specialist, Global Sales

Job Description:

We are currently seeking a Global Sales Specialist! This is a heavy inbound call center position. The Global Sales Specialist is responsible for servicing incoming calls from our travel partners and direct casino guests for individual and possibly special casino group business. In addition to Sales, we also Service our existing casino bookings. This position involves moderate to high level decision making with authority to make changes and updates. The Global Sales Specialist must collaborate with cross-functional departments and respond in a positive and expedited manner. They must have the ability to de-escalate a challenging situation and offer the best resolution to the guest within guidelines. They must also be able to effectively communicate with upper management.

Essential Functions:

  • Exceptional sales/customer service skills
  • Effective listening skills
  • Outgoing personality/positive
  • Passion for sales – cruise vacations
  • Highly motivated
  • PC literate
  • Strong English communication skills (verbal and written)
  • Maintains product knowledge
  • Stays current on new information in regards to new sales, new products, casino and marketing campaigns
  • Represents the Carnival brand in and outside of the office (fun, enthusiastic, upbeat, rapport)
  • Wants to be part of a FUN, successful culture

Minimum Qualifications:

  • High School Diploma or equivalent required
  • Must have at least 1 year call center experience
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Work requires continual attention to detail
  • Must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple tasks
  • Excellent communication and organizational skills
  • Ability to complete multiple projects, implement decision strategies and effectively communicate to upper management
  • Must have a high level of interpersonal skills
  • Ability to work well on a team and independently
  • Ability to demonstrate excellent adherence to schedule
  • Ability to be a self-starter with a strong work ethic
  • Receptive and participates in on-going coaching sessions from your Supervisor, Quality Assurance as well as contributes to team meetings for continual development and growth   
  • Experience navigating through and handling escalated issues

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.
  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment.
  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.
  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock.
  • Paid vacation and sick time.
  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.
  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.
  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs.
  • Certified Great Place to Work .
About Carnival Cruise Line

Carnival Cruise Line is the most popular cruise brand in North America and operates 26 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience. Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.

For information about FMLA eligibility and guidelines please visit: www.dol.gov/whd/fmla (copy and paste link into your browser)

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What is it that makes Carnival Corporation & PLC such a desirable place to build a rewarding career? The truth is, there are all kinds of reasons, from great benefits to outstanding opportunities to grow and reach your potential.

Carnival Corporation & PLC is a global cruise company and one of the largest vacation companies in the world. Our portfolio of brands includes Carnival Cruise Line, Holland America Line, Fathom, Princess Cruises and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises in Australia.

Working at Carnival Corporation

Working with Carnival Cruise Line is an opportunity to shape the future of one of the largest brands in the cruise business – all while developing a career that you can really be proud of.

Carnival Cruise Line is a leader in contemporary cruising and operates 26 ships designed to provide fun and memorable vacation experiences at an outstanding value. As one of the most recognizable brands in the cruise business, Carnival Cruise Line has a broad appeal to families, couples, singles and seniors. One common denominator among all of our guests is their desire to enjoy a great vacation – something we never fail to deliver.

Working at Carnival Cruise Lines