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REMOTE | Personal HOLIDAY Planner Agent

Job ID 8630 Location Miramar Date posted 07/08/2024
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Company Overview

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

  • Speak Up
  • Respect & Protect
  • Empower
  • Improve
  • Listen & Learn
  • Communicate

Responsibilities

Job ID 8630 Location Miramar FL Date posted 07/08/2024

Job Description


We are seeking REMOTE | Personal Holiday Planner Agent for a start date of Monday, August 19, 2024. Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.

Essential Functions:

  • Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals. 
  • Present cruise products and make travel recommendations. 
  • Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings. 
  • Continue the relationship building of past and current guests. Actively solicit new business. 
  • Maintain customer database of new and existing accounts to close sales. 
  • Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis. 

Qualifications, Knowledge, Skills & Abilities:

  • ONLY considering residents from Florida, Georgia, North Carolina and Texas.
  • Preferred sales experience.
  • Cruise line or travel industry experience a plus. 
  • Proficient in Microsoft Suite including Teams and Outlook. Ability to learn and adapt to new technology. 
  • Excellent attendance and punctuality. 
  • Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
  • Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards, (i.e. Australia). 
  • Excellent communications skills both written and verbal. 
  • Ability to be persuasive, build rapport quickly and easily. 
  • Ability to overcome objections. 

Other:

  • Shift
    • TRAINING (4 weeks)
      • (EST) 11:00 AM - 08:00 PM on the 1st day ONLY and forward 
      • (EST) 01:00 PM - 10:00 PM,  Monday through Friday for the duration of the training
    • After 4 week training (reg. shift)
      • (EST) 07:00 PM - 04:00 AM Sunday through Thursday / (AU GMT+10) 09:00 AM to 06:00 PM Monday through Friday
  • Salary
    • The starting hourly pay rate for this role is $15/hour. 
  • Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.
  • Please upload an updated resume (PDF Version) to be considered for this role.
  • FOR INTERNAL CANDIDATES: Candidate cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.

Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.


About Us

In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.

CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 



Employee Benefits

  • Hybrid Work Environment

    Empowering work-life integration and flexible opportunities for your personal and career success

  • Wellness Programs

    Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym

  • Cruise Benefits

    An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway

  • Parental Programs

    Generous parental leave time and adoption assistance programs

  • Retirement Plan

    Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions

  • Employee Stock Purchase

    Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value

In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans

Culture

In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.

I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day.

Miguel Fleet Technical Document Center Manager Summit Seeker

Carnival is a great place to learn and grow.

Tyrone Lost Mail Clerk Chess Master

Carnival’s culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN!

Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru

Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field.

Conchita Senior Revenue Business Analyst
Culinary Explorer
Restaurant Explorer

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