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Agent, Personal Vacation Planner

Miramar, Florida


This is an outbound telephone sales position. Personal Vacation Planners are provided a database of guests who are either past cruisers or have expressed an interest in cruising with Carnival. This is a high-volume, outbound dialing, sales environment where quotas/metrics must be achieved.

The exempt base earning is $16,500 plus a very lucrative sales commission structure and a 6-month bonus guarantee. Average producers earn between $55K - $60K per year, with top producers earning an average of $90K+ per year. If you have an engaging personality, a passion for sales and are motivated by financial success, we want to invest in you.

  • Average Salary: $55K - $60K per year, with top producers earning an average of $90K+ per year
  • No Travel
  • Full Time
  • In-house position in Miramar, FL

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Hiring Process

Follow these steps and we can start the FUN!

  • 1. Application

  • 2. Video Interview

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  • 3. Video Review

  • 4. In Person Interview

  • 5. Offer Extended

*This is our hiring process and you may be selected to move on within each step of the process based on your professional background, experience, and qualifications for the role.

Success Profile

What makes a successful Personal Vacation Planner at Carnival?
Check out the top traits we're looking for and see if you have what it takes to become our next star!

  • Goal-oriented  
  • Competitive  
  • Deadline-oriented  
  • Focused  
  • Results-driven  
  • Relationship expertise  
Traits are on a scale of 0 to 10

Addtional Traits

  • Good listener
  • Entrepreneurial
  • Positive
  • Enthusiastic

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Benefits / Perks

  • Healthcare

  • PTO

  • 401(k)

  • Life and Disability Insurance

  • Maternity and Paternity Leave

  • Continuing Education

  • Central Location Miramar, FL

  • Cruise Benefits

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Job Description

Area of Interest: Sales
Location: Miramar
State: Florida
Job Title: Agent, Personal Vacation Planner

Job Description:

We are currently seeking enthusiastic, driven individuals to join our Telephone Outbound Sales Team, Personal Vacation Planners.  As a Personal Vacation Planner you will sell cruises and related products by making outbound telephone calls to potential customers.  Build rapport with customers to identify travel needs and to increase business leads.

Essential Functions:

  • Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. Present cruise products and make travel recommendations.
  • Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
  • Maintain customer contact database of new and existing accounts in order to close sales.
  • Participate in mandatory training's and meetings to stay current with knowledge of products in order to present cruise product features, benefits and pricing.
  • Perform other job related functions as assigned.
  • Manage CRM (Customer Relationship Management) system, create follow-up appointments and convert leads into cruise reservations.  Customer centric with a focus on relationship building to foster repeat business and referral generation.  Work independently in achieving monthly sales and productivity targets.   


Education: Minimum High School Diploma or equivalent.

Experience: Inside/ outside field sales experience with proven sales success. Experience developing new business and new accounts with a customer service background.

Knowledge, Skills & Abilities: Results and goal oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone. Superior prospecting, presentation and closing skills.  Comfort working in an environment requiring achievement of monthly sales targets and goals. Effective time management, organization and multi-tasking skills. Ability to maintain strong working knowledge of cruise products. Good problem solving skills. Ability to work independently and maintain individual lead database. Excellent interpersonal skills.  


Open House!

 Monday February 10TH FROM 4:00PM – 7:00 PM

LOCATION: Miramar  Office

3400 Lakeside Drive Suite 200  Miramar 33027   

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.
  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment.
  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.
  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock.
  • Paid vacation and sick time.
  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.
  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.
  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs.
  • Certified Great Place to Work .
About Carnival Cruise Line

Carnival Cruise Line is the most popular cruise brand in North America and operates 26 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience. Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.

For information about FMLA eligibility and guidelines please visit: (copy and paste link into your browser)



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