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Specialist, Travel
Job Description
Company: Carnival Cruise Line
Area of Interest: Hotel Operations
Location: Miami
State: Florida
Job Title: Specialist, Travel

Job Description:

Ensure authorized travelers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), employee personal trips and guests purchasing Carnival’s air and hotel program have confirmed travel arrangements for air, hotel and ground arrangements.  Manually secure reservations when the automation tools are unable to handle the request.


Essential Functions:
  • Ensure reservations have been confirmed accurately, at the lowest possible cost.  Obtain the required approvals when flights, hotel or car/transportation cost is above the established guidelines.  Validate that all mandatory elements are in the reservation; correct discrepancies which may prevent travel information from being viewed online and/or via applicable systems. Review reports to ensure all travelers have active tickets and confirmation numbers for their entire travel itinerary.  Apply detailed documentation to all bookings and reservations.
  • Utilize superior customer service skills when answering telephone calls and emails; assist inquiries as needed in a professional, friendly, timely and effective manner.  Provide assistance with the booking tools and troubleshoot issues.  Monitor department mailboxes and resolve or dispatch e-mails to the appropriate resources.
  • Monitor assigned queues by reviewing and processing reservations; complete all required actions within the established timelines. Notify all stakeholders of airline schedule changes, forced overnights or inferior schedules.   
  • Ensure all tickets and ticket exchanges are accurately processed using the correct form of payment based on contractual agreements and guidelines. Apply administrative fees when required and place unused tickets in the applicable queue. Review reports to ensure all travelers have active tickets. 
  • Assist with flight interruptions caused by weather, mechanical delays or other travel disruptions. Provide complete re-accommodations when needed, minimizing the inconvenience to the traveler.  Apply detailed documentation to all bookings and reservations. Update the corresponding logs to reflect any additional expenses or savings.   
  • Research and resolve issues as necessary.  Perform other job related functions as assigned and back-up other Travel Operations teams.  Liaise with internal departments and related travel vendors as needed.

Minimum Qualifications:

  • High School Diploma or GED preferred.
  • Minimum 2 years of experience as a travel agent or in an airline reservation center agent. Sabre preferable.
  • Detail-oriented with good analytical and organizational skills.  Superior written and verbal communication skills to handle sensitive issues in professional and courteous manner. Ability to prioritize assignments, resolve issues independently and work effectively.  
  • Basic-level proficiency in Microsoft Word, Excel and PowerPoint. Experience with GDS, preferably Sabre, making international and domestic reservations, faring, ticketing and would geographical knowledge.  
  • Must possess a valid passport.  Participate in on-call rotation.  Assist during irregular operations as needed. 

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.
  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment.
  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.
  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock.
  • Paid vacation and sick time.
  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.
  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.
  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs.
About Carnival Cruise Line

Carnival Cruise Line is the most popular cruise brand in North America and operates 25 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.

For information about FMLA eligibility and guidelines please visit: www.dol.gov/whd/fmla (copy and paste link into your browser)

req10913

Job ID 10498014

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