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Specialist, Retail Transaction
Job Description
Company: CARNIVAL CORPORATION & PLC
Area of Interest: Executive Management
Location: Miami
State: Florida
Job Title: Specialist, Retail Transaction

Job Description:

We are currently seeking a Retail Transactions Specialist! The Retail Transactions Specialist works primarily on financial analysis and accounting support for Ocean Medallion Fulfillment (OMF) the company that sells Ocean Medallion Accessories and other items to guests pre-cruise.  Their primary work is creating spreadsheets and other analytical tools that review operating transactions and allow the company to review and validate invoices for merchandise cost, shipping and fulfillment services; tracking inventory; review operating performance; forecast merchandise production and forecast financial results. In addition they will work to minimize bad debt expense for OMF by working credit card retrievals and chargebacks within optimal time frames. The role demands exceptional communication and customer service skills plus attention to detail, accuracy and some accounting knowledge to support working within Ocean ordering and fulfillment systems and with financial tools including Excel spreadsheets.


Essential Functions:
  • Review transactional reports and create analysis to allow validation of invoices for merchandise cost, shipping and fulfillment services.
  • Assist in developing and maintaining models to track merchandise inventory as well as project merchandise production and forecast financial results.
  • Accesses multiple credit card processing sites to work credit card disputes ("retrievals") and chargebacks for OMF by accessing multiple sales systems of record, accumulating evidence of sales, and submitting documentation for assigned cases within required time frames.
  • Assists with month-end financial processes such as reviewing accounting entries, developing support for needed accruals, performing research to help clear AR reconciliations and raising guest and travel agent invoices for chargebacks.
  • Responds to incoming requests promptly and professionally including but not limited to internal calls from brand Guest Relations, Accounting, and guests.  Keeps Supervisor informed of issues that may require escalation. 
  • Delivers customer service that aligns with core values, ensuring positive outcomes by listening carefully to customers’ and coworkers’ needs and desires.  Communicates effectively with customers, co-workers and management to reduce communication-related work errors. 
  • Demonstrates integrity, fairness and professionalism through behavior, attitude and performance. Offers assistance and support to co-workers and customers, treating them with courtesy and sensitivity and maintaining effective relationships. Earns trust by following through on commitments and accepting accountability for actions. 
  • Follows Finance and Company policies and procedures including upholding assigned SOX controls.  Promptly communicates witnessed system and procedural concerns to management. 
  • Continuously improves job performance, actively seeking opportunities for growth, and accepting and working with constructive feedback relative to essential functions. 

Minimum Qualifications:
  • GED/High School diploma required / Associates Degree in Finance or Accounting desired
  • Exceptional written and verbal communication skills and commitment to excellent customer service
  • Strong skills with Microsoft Excel
  • Knowledge of billing and collections procedures
  • Excellent organizational skills, attention to detail, accuracy and some accounting knowledge
  • Practical application of Microsoft Word, Outlook

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.
  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment.
  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.
  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock.
  • Paid vacation and sick time.
  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.
  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.
  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs.
About Carnival Corporation & plc

Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn and Fathom in North America; P&O Cruises, and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe; and P&O Cruises in Australia. These brands, which comprise the most recognized cruise brands in North America, the United Kingdom, Germany and Italy, offer a wide range of holiday and vacation products to a customer base that is broadly varied in terms of cultures, languages and leisure-time preferences. We also own a tour company that complements our cruise operations: Holland America Princess Alaska Tours in Alaska and the Canadian Yukon. Combined, our vacation companies attract ten million guests annually.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis o sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability or any other classification protected by local, state, federal and/or international law.

For information about FMLA eligibility and guidelines please visit: www.dol.gov/whd/fmla. (copy and paste link into your browser).

req10917

Job ID 10498015

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