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Human Resources Coordinator
Job Description
Company: CARNIVAL CRUISE LINE
Area of Interest: Human Resources
Location: Miami
State: Florida
Job Title: Human Resources Coordinator

Job Description:

You are a natural people-person and you know that you never get a second chance at making a first impression.  As Carnival Cruise Line’s HR Coordinator, you will act as our Director of First Impressions, always making a World- Class first impression on each of the employees and stakeholders that you interact with via phone, email and walk-ins. 

You have at least 1-3 years’ of experience in your current position which we believe is in human resources, customer service, retail, or in a call center.  You are extremely detailed and process-oriented.  You have outstanding interpersonal skills and are comfortable interacting with people at all levels of an organization.  You are eager to learn about HR policies and processes.  You want to grow in your career; therefore, you always approach your work with professionalism and dedication. 

We are building a World-Class Human Resources organization at Carnival, and we need your help! 

Does this sound like you?  Let’s chat.

We are currently seeking a Human Resources Coordinator. This HR Coordinator operates as the first point of contact for all HR-related questions and support, and collaborates effectively with our HR Centers of Excellence, in order to execute tasks and provide best in class service to our team members.  Additionally, this position is an extension of the HR Services team and a representative of a culture that is employee-oriented, high performance culture with a focus on Employee Engagement.  The HR Coordinator has frequent interaction with new and existing employees, and is expected to contribute to a positive experience and first impression.

Essential Functions

  • Represent the HR Department by greeting and directing all guests and employees in person and over the phone.
  • Serve as the first point of contact for all HR requests and inquiries while managing and triaging responses via the HR case management system, ServiceNow, in a timely and accurate manner.
  • Provide administrative support for the HR department, including but not limited to; coordinating all time and attendance related functions, using the Kronos timekeeping software, mail distribution, and office supply ordering and inventory management.
  • Assist employees and managers with Employee Self-Service and Manager Self-Service functions in the core HR System, Oracle HCM.
  • Process employee changes, I-9 re-verification, former employee requests, as well as other projects and HR initiatives.
  • Responsible for accurately processing HR-related information with confidentiality.
  • Manage payment and reconciliation of HR invoices through the accounts payable system and corporate T&E card.
  • Maintain and update all HR distribution lists.
  • Perform other duties as assigned/requested.

Minimum Qualifications

  • Bachelor’s Degree in Human Resources, Business Administration, or other relevant field is a plus.
  • HR Certification is a plus
  • Human Resources or Customer Service experience required. 1-3 years in a customer service role is preferred.
  • Excellent organizational skills; ability to meet deadlines while working in a fast paced, dynamic environment; self-directed; solid problem solving skills; detail oriented; strong verbal & written communications skills; customer focused; collaborative & team focused; ability to maintain the utmost level of discretion & diplomacy with confidential & sensitive data; successfully interact with all position levels, internal & external contacts.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); Visio; Comfortable learning new systems and technology.
  • Demonstrates patience and willingness to help. Flexibility in response to unexpected situations. Demonstrates sound judgment.

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.
  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment.
  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.
  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock.
  • Paid vacation and sick time.
  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.
  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.
  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs.
About Carnival Cruise Line

Carnival Cruise Line is the most popular cruise brand in North America and operates 25 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.

For information about FMLA eligibility and guidelines please visit: www.dol.gov/whd/fmla (copy and paste link into your browser)

req10876

Job ID 10469496

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