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Health Systems Coordinator
Job Description
Area of Interest: Marine Operations
Location: Miami
State: Florida
Job Title: Health Systems Coordinator

Job Description:

We are seeking a Health Systems Cooridnator to support the various health systems platforms used by the medical department including electronic health records, medical staffing databases and property management systems. Collect, tabulate, input and organize data between health systems and update user access. Assist develop and maintain health system training documentation. Process medical records requests in full compliance with data privacy regulations and policies.

Essential Functions:

  • Health Systems Support
    • Point-of-contact for day-to-day health systems support requirements.
    • Escalates user feedback, suggestions and issues to supervisors.
    • Collect, enter and organize data from health systems.
    • Participates in workflow optimization reviews and create user documentation using applications such as Microsoft Visio.
    • Maintains accurate inventory and equipment location of health system related equipment and processes requests for replacement or repair.
    • Maintain accuracy of Medical Formulary within the Electronic Health Record Platform.
    • Ensure accuracy of data exchange between the EHR platform and shipboard.
  • User Account Management
    • Facilitates activation and deactivation of user accounts in electronic health record (EHR) platform and other health systems.
    • Process password reset requests and basic troubleshooting for user access errors.
    • Perform periodic review of active user accounts to ensure current users list.
  • Process Medical Records
    • Verify the validity of patient medical records requests prior to processing
    • Organize patients' requested health information and ensure files are only transferred via secure method in compliance with internal and external policies such as HIPAA and EU-GDPR.
    • Provides analysis on the volume and types of requests received.
    • Coordinate health information transfers with Legal and/or Compliance departments.
    • Triage, organize and upload medical records outside the EHR to the relevant health systems
  • Training and Development
    • Assists in creating training documentation using Microsoft Office Suite and Adobe Acrobat Pro and monitor training compliance.
    • Perform basic evaluation of user compliance by reviewing patients chart.
    • Participate in health system support groups to improve utilization of the systems.
    • Coordinate deployment and training schedules for users and arrange conference calls as needed.
    • Coordinate logistics of simulation exercises with the shipboard medical team and maintain accurate reports.
  • General administration
    • Participate in ad hoc projects and other duties as assigned.
    • Remain attentive and responsive to various needs of the business outside the direct area of practice.


  • Associates degree in relevant field preferred
  • Minimum 1 year of experience in the following fields preferred,   Informatics with exposure to Electronic Health Records and/or other Healthcare applications
  • Ability to thrive in a fast-paced environment, while prioritizing workloads.
  • Proficiency in both basic and advanced IT applications used in business and healthcare settings.
  • Excellent interpersonal skills and the ability to work with various teams.
  • Problem-solving skills to research and resolve issues.
  • Proficiency in Microsoft Office Suite (Word, Excel, Visio, Outlook, PowerPoint) and other Adobe Acrobat Pro.

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.
  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment.
  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.
  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock.
  • Paid vacation and sick time.
  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.
  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.
  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs.
  • Certified Great Place to Work.
About Carnival Cruise Line

Carnival Cruise Line is the most popular cruise brand in North America and operates 26 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience. Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.

For information about FMLA eligibility and guidelines please visit: (copy and paste link into your browser)


Job ID 14182105

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