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GCO HR Staff Coordinator (Philippines)

Job ID 7517 Location Miami Date posted 05/13/2024 Work Style Hybrid

Company Overview

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

  • Speak Up
  • Respect & Protect
  • Empower
  • Improve
  • Listen & Learn
  • Communicate


Job ID 7517 Location Miami, FL Date posted 05/13/2024

Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Probationary Contract, Learning Systems Specialist role available. Only candidates located in the Philippines to apply.   

Job Summary:

Under the general supervision of Supervisor, Global Casino HR Services, the GCO HR Staff Coordinator is responsible to research and book flights, ground transportation and hotel accommodations; providing Shipboard Casino Staff with directions and the necessary information / documentation as stipulated by company procedures. Maintain employee records in CPS/HR System and handle email and phone communication in a professional manner.  Because of the unpredictable nature of the cruise/travel industry and the complex task of organizing multiple travel bookings, GCO HR Staff Coordinator should be an exceptional organizer and multi-tasker. Meeting deadlines and working within  budgeted constraints is a must.  

Essential functions:

  • Maintain employee records in CPS/HR System, inclusive but not limited to their personal information, payroll and past/future ship assignment
  • Provide exemplary customer service while handling employee requests and questions. Respond to All Email/Telephone Queries and Manage various department mailboxes
  • Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements.
  • Ensure that all returning staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.
  • Liaise with Shipboard Management, Port Agents and Manning Agents in order to make necessary arrangements for embarking/debarking crew.
  • Process all incoming invoices in Markview/Visa IntelliLink. Research & dispute charges when necessary. Provide credit card authorization forms for payment as needed.
  • Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site.  
  • Maintain effective communications with various Brand partners and provide necessary reporting on an as needed basis.
  • Produce letters of employment and guarantee letters as needed


High School Diploma or GED

Knowledge, Skills & Abilities

  • Must be able to address in a professional style and manner in both written and verbal communications.
  • Attention to detail and ability to multi-task
  • Knowledge of relevant flight regulations and required travel documentation
  • Proficient in Word, Excel and Outlook
  • Must possess the ability to learn quickly and work in a fast-paced and team-oriented environment
  • Strong organization skills
  • Ability to work within time and budget constraints
  • Pleasant and patient telephone manner



Employee Benefits

  • Hybrid Work Environment

    Empowering work-life integration and flexible opportunities for your personal and career success

  • Wellness Programs

    Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym

  • Cruise Benefits

    An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway

  • Parental Programs

    Generous parental leave time and adoption assistance programs

  • Retirement Plan

    Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions

  • Employee Stock Purchase

    Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value

In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans


In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.


Carnival is a great place to learn and grow.

Tyrone Lost Mail Clerk, Chess Master

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