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Coordinator, Crew Scheduling
Company: Carnival Cruise Line
Area of Interest: Hotel Operations
Location: Miami
State: Florida
Job Title: Coordinator, Crew Scheduling

Job Description:

We are currently seeking a Crew Scheduling Coordinator. The Crew Scheduling Coordinator is responsible for scheduling of shipboard team members within the Hotel Operations division. The coordinator handles all inquiries in a timely manner, updates the system to maintain accuracy as needed and provide future assignments to returning crew members.

  • Responsible for maintaining correct manning levels for various shipboard departments within Hotel Operations. May have own responsibilities or work as part of a team.
  • Communication with ships, agents, crewmembers, and departments, mainly by email.
  • Evaluate and respond to requests from ships and/or team members.
  • Update system with remarks pertaining to team member’s movement. 
  • Answer phone calls/inquiries from team members and ships in a positive and constructive manner.
  • Able to work independently as well as part of a team.
  • Must be detailed oriented, organized.
  • Ability to work in a fast paced environment,
  • Good written and verbal communication skills, flexibility, team orientation, ability and willingness to learn, great customer service.
  • Use initiative and independent judgment within established policy and procedural guidelines
  • Work closely with other members of the Crew Operations team to support a collaborative and innovative environment

Qualifications:

  • High School Graduate
  • Coordinator or Customer Service related experience is ideal but not mandatory
  • Microsoft, Outlook, Word, Excel, interpersonal and organizational skills, detail oriented, responsible and reliable. Good planning and analytical skills.

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.
  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment
  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.
  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock Paid vacation and sick time.
  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.
  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs
  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors
About Carnival Cruise Line

Carnival Cruise Line is the most popular cruise brand in North America and operates 25 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.

req9750

Job ID 7799034

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