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Clerk, Credit Card Processing

Job ID 3799 Location Miami, Florida Date posted 04/22/2022

Job Description

We are seeking a Credit Card Processing Clerk who will perform the duties of responding to Credit Card chargeback disputes; Also, researching and processing Sail & Sign Research cases. Provide instructions for guests showing on the Guest Status Advisory Do Not Sail/Alert lists. The role will require work in conjunction with other teams within the company and must have the ability to communicate with contacts from banking institutions, credit card companies, and outside collection agencies.  Requires excellent organizational and computers skills. 


  • Respond and provide supporting documents, via website, to credit card companies for credit card chargeback dispute cases.
  • Request to add/remove guests on the GSAR Do Not Sail/Alert lists. Request to add travel agency & guest profiles on payment restriction.    
  • Responsible for notifying and creating journal entries debiting respective departments for credit card chargeback disputes (Casino, Bon Voyage, Shipboard Accounting, etc.).  
  • Prepare journal entries to clear credit card chargeback statements; this is a bi-weekly process for chargeback invoices sent to exceptions that require manager approval to write off.        
  • Reviewing chargeback bookings and contacting respective teams to make adjustments (Sailing Support, Guest Solutions, etc.).    
  • Research and respond to Sail & Sign Research cases in I-Care & Outlook (onboard charges, concessions, etc.).    
  • Provide coverage to research and give instructions to Guest Logistics and Shipboard Guest Services for guests appearing on the Guest Status  Advisory Do Not Sail/Alert Lists.    
  • Process payments to clear past due balances, due to credit card chargeback disputes, and Sail & Sign statement balances.    
  • Monitor & provide instructions for daily Pay/Pal transactions, for purchases requiring further investigation.    


  • Associates Degree
  • Minimum of 2 year experience with credit card dispute and fraud processes.
  • Proficiency in Microsoft Office (Excel, Word, Power point)
  • Must have excellent interpersonal and communication skills.                                       
  • Ability to manage time effectively, set priorities and meet deadlines
  • Must have the ability to multi-task and display a sense of urgency
  • Ability to learn quickly and work in a fast-paced environment

About Us

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

Benefits as a member of Carnival's Team:
  • A comprehensive benefit program which includes medical, dental and vision plans
  • Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid vacation and sick time
  • Cruise benefits
  • An on-site fully accredited preschool educational program located at our Doral campus
  • An on-site Wellness Center and Health clinic at our Doral campus
To view a copy of Carnival’s FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser)



What is it that makes Carnival Corporation & PLC such a desirable place to build a rewarding career? The truth is, there are all kinds of reasons, from great benefits to outstanding opportunities to grow and reach your potential.

Carnival Corporation & PLC is a global cruise company and one of the largest vacation companies in the world. Our portfolio of brands includes Carnival Cruise Line, Holland America Line, HAP, Princess Cruises and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises in Australia.

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Working with Carnival Cruise Line is an opportunity to shape the future of one of the largest brands in the cruise business - all while developing a career that you can really be proud of.

Carnival Cruise Line is a leader in contemporary cruising and operates 20+ ships designed to provide fun and memorable vacation experiences at an outstanding value. As one of the most recognizable brands in the cruise business, Carnival Cruise Line has a broad appeal to families, couples, singles and seniors. One common denominator among all of our guests is their desire to enjoy a great vacation - something we never fail to deliver.

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