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Casino Recruitment Coordinator

Job ID 7626 Location Miami Date posted 01/24/2024 Work Style Hybrid

Job Description

Recruitment Coordinator will support the Recruitment Supervisor in all aspects of high-volume recruitment and onboarding needs for GCO shipboard employment through the entire cycle - from sourcing the most suitable talent, through candidate screening and hiring, to processing through due diligence and onboarding all new hires and rehires - ensuring each holds all relevant valid documentation to join a vessel. S/he will liaise with our hiring partners and potential hires through various avenues of online platforms, ATS, social media and mailbox/es. Independently conduct application screening, video reviews and face to face pre-screening of prospective candidates.     

Represent GCO as the agent and efficiently liaise with applicants to ensure queries are presented and responses are received in a timely manner to assist new hires through the due diligence and onboarding processes.

Essential Functions:

  • Assist Recruitment Supervisor with candidate selection to successfully meet the changing demands of the organization:   Assess candidate skill/s and suitability for GCO shipboard employment through website applications and/or resumes based on qualifying casino (or related) industry. Ensure data is processed in a timely and accurate manner.    Provide accurate correspondence, file notes, interview, and selection documentation throughout all recruitment processes, storing all data in line with Carnival’s data protection regulations.
  • Meet recruitment quotas in:  Screening applications in online platforms, ATS, social media and mailbox/es to identify qualifications, evaluate experience and skills, and determine eligibility for shipboard role. Evaluating recorded videos to assess personality, English language capability and character traits to determine suitability for shipboard employment. Conducting interviews with prospective candidates and educate on the reality of life and work onboard. Discussion to include GCO expectations, promotion prospects (where applicable) and safety matters. Communicate in a highly professional and positive manner and possess working knowledge of shipboard environment, recruitment process and respective policies and procedures to properly educate prospective new hire of expectations and timelines.
  • Evaluate past shipboard casino employee performance to determine eligibility for rehire.   Recognize & prioritize candidate/s with specific skill set for final audience with appropriate Operations management to discuss specific skills and determine validity of experience. Follow through with job offers or rejections for all.
  • Participate in media campaigns across various online platforms and social media networks as needed.
  • Represent GCO by acting as the hiring partner, where applicable, and efficiently process direct hires through all stages of employment, due diligence verifications and onboarding checks.  Communicate effectively to answer specific questions in relation to employment background checks, medicals, visas, and travel documentation preparation.
  • Maintain accurate correspondence, file notes, interview, and selection documentation throughout all recruitment processes, storing all data in line with Carnival’s data protection regulations.  Perform prompt appraisal of due diligence reviews and employment verifications (including telephone calls to external businesses to validate references). Execute accurate and timely inspection of onboarding documentation.
  • Weekly administrative correlation of candidate and manning partner communication that maintains accurate system for transparency in approved candidate volume:  Verifying hired applicant documents in due diligence and issuing accurate onboarding paperwork to candidates in a timely manner and ensuring associated processes are completed to a high standard.   Creation of shipboard team member records in applicable HR system (i.e., CPS).  Delivery of C1/D visa letters to all new hire (and returning crew) and upload of necessary documentation details in CPS.  Administer various Reference letters (Verification of Employment) for current and former Team Members.  Filing, updating, and archiving any new hire/rehire cancellations in CPS and Recruitment ATS.
  • Facilitate Shipboard Interview Setup through Embarkation & Debarkation: For those routed through shipboard process, arrange table/cage tests with shipboard casino management.   Organize logistics of getting invited applicants through Terminal, onboard ship, interviewed as efficiently as possible and safely debarked. Present results to Shoreside Manager for decision.  Be responsible for contacting applicant and setting up online interview/s.
  • Plan continual process improvement by:   Engaging in education of processes, applications and technology used in day-to-day recruitment operations.   Increasing knowledge of casino industry and associated roles on the gaming floor (Shipboard and Land Based).   Remaining current on digital technology, platforms and social media that is appealing to GCO’s target audience.
  • Support relationship building by:    Liaising with and assisting Manning Partners in an exemplary manner.   Providing high quality service to GCO candidates to ensure a positive candidate experience.  Maintain effective and positive working relationships with HR team members.


  • Minimum Education:  High School Diploma or GED
  • Discipline/Major:  HR, Business Administration, or relevant field.
  • Required Years and Area of Professional Experience:  1-2 years of HR administrative/data entry experience required, recruiting experience preferred.  Previous gaming experience in a live casino and/or shipboard experience is required.
  • Critical Professional Related Technical/Computer Skills:  Proficient in Microsoft Excel, Word and Outlook.
  • Preferred Experience & Type:  HR, Office Administration

Knowledge, Skills & Abilities:

  • Knowledge of travel or travel related industry, visa requirements, and good knowledge of world geography and time zones. 
  • Excellent verbal and written communication skills with a professional, positive, and personable approach. 
  • Solid computer skills, including proficiency in Word, Excel, and Outlook.                                                                                                                   Strong attention to detail, with a high degree of accuracy in product work.                                                                                                        Possess the ability to learn quickly, adapt to change and work in a fast-paced, team-oriented environment.   
  • Solid organization skills with the ability to maintain updated new hire records.                                                                                                            Decision making skills.       
  • Reliability with respect to confidentiality.       
  • Ability to work independently.   
  • Pleasant and patient telephone manner. Multi-lingual capability considered an asset.


  • Operational:  Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Examples are Handling employee conflicts, purchasing materials needed for operations.
  • Standard:  These decisions are those that are repetitive decisions on a recurring basis and are commonly related to daily activities. They are relatively simple, relying on historical data and previous solutions. Examples are reordering of standard office supplies, handling transactions.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.  Requires regular movement throughout CCL facilities. 

Travel:  None or very little travel likely.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  May be requested to work a different shift.

The range for this role’s hourly rate is $12.25-$24.00.  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage.
  • Financial Benefits: 
    • 401(k) plan that includes a company match.
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement.
    • On-site preschool program, wellness center, and health clinic at our Miami campus



About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world. Our portfolio of leading cruise brands includes Carnival Cruise Line, Holland America Line, Princess Cruises and Seabourn in North America; P&O Cruises, and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe; and P&O Cruises in Australia. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety andsustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability or any other classification protected by applicable local, state, federal and/or international law.

Benefits as a member of Carnival's Team:
  • A comprehensive benefit program which includes medical, dental and vision plans
  • Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid vacation and sick time
  • Cruise benefits
  • An on-site fully accredited preschool educational program located at our Doral campus
  • An on-site Wellness Center and Health clinic at our Doral campus
To view a copy of Carnival's FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser).


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